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Unavailability

Training Session Recording

We covered the following:

1. Understanding Unavailability in Astalty

  • Unavailability as a feature within the Scheduling module

  • Optional feature activation via Account Manager

  • Purpose and benefits for workforce planning

2. Types of Leave Requests

  • Once-Off Leave

    • Single Day

    • Multiple Consecutive Days

  • Recurring Leave

    • Defined date range or ongoing

    • Repeat patterns (e.g. weekly)

  • Available Upon Request option

3. Creating Unavailability

  • Creating requests via User Profile

  • Creating requests within Scheduling

  • Required fields and finalising requests

4. Viewing Availability

  • Viewing within User Profile

  • Viewing within Scheduling (Unavailability Requests page)

  • Understanding coloured status tags

    • Red – Unavailable

    • Orange – Unavailable (Available Upon Request)

    • Green – Available

5. Managing Availability

  • Editing existing availability

  • Timeframe filters (Current vs Past)

  • Viewing cancelled availability

  • Status filters (Pending, Approved, Declined, Cancelled)

6. Reviewing & Actioning Requests

  • Viewing request details and reasons

  • Identifying affected shifts

  • Using the Unavailability Calendar

  • Approving or declining requests

  • Notification process (in-app and email)

7. Availability During Shift Assignment

  • Visibility of availability when assigning staff

  • Identifying conflicts via tags

  • Hover details for additional context

8. Managing Availability via the App

  • Support Workers submitting and managing requests directly in the app

9. Report - Shift Clashes