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Cancellation Reasons
This is an Astalty Scheduling feature which may not be enabled on your account.
If you would like to enable scheduling on your account, please click here.
Overview
In Astalty, you can create and manage your own cancellation reasons. These reasons will appear whenever a support is cancelled, ensuring that cancellations are tracked consistently and accurately across your organisation.
Adding a Cancellation Reason
Go to Settings.
Select Scheduling.
Scroll to Cancellation Reasons and click on Create Cancellation Reason.
Enter the reason (e.g., Rostering Error) and click Create to save.
Editing or Updating Reasons
To edit an existing cancellation reason:
Click the three dot menu next to the Reason and click on Edit.
Update the details as required and click Update to save the changes.
Using Cancellation Reasons
Open the support you want to cancel.
Select Actions → Cancel Support.
Follow the prompts.
From the dropdown list, select the appropriate cancellation reason.
The cancellation will be recorded with the selected reason. Click Cancel Support to save.
Video Overview
The following video provides an overview of Cancellation Reasons.