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Cancellation Reasons
This is an Astalty Scheduling feature which is currently in beta testing and not accessible by all customers.
If you would like access to Astalty Scheduling please contact support@astalty.com.au.
Overview
In Astalty, you can create and manage your own cancellation reasons. These reasons will appear whenever a support is cancelled, ensuring that cancellations are tracked consistently and accurately across your organisation.
Adding a Cancellation Reason
Go to Settings.
Select Scheduling.
Click Cancellation Reasons.
Enter the reason (e.g., Rostering Error).
Click Create to save.
Editing or Updating Reasons
To edit an existing cancellation reason:
Click the three dots next to the reason.
Select Edit.
Update the details as required.
Using Cancellation Reasons
Open the support you want to cancel.
Select Actions → Cancel Support.
Follow the prompts.
From the dropdown list, select the appropriate cancellation reason.
The cancellation will be recorded with the selected reason.
Video Overview
The following video provides an overview of Cancellation Reasons.