Support Cancellations Report

Overview

The Support Cancellations Report provides visibility over all cancelled supports and allows you to filter results to better understand cancellation patterns. This report can be filtered by date range, and includes more flexible options to help analyse cancellation behaviour.

Accessing the Support Cancellations Report

1. From the left-hand side menu, click Reports.

2. Scroll down to the Scheduling section.

3. Select Support Cancellations Report.

Depending on the date range and filters applied, a summary showing the Total Supports affected and the Total Hours for the selected shifts will appear above the table.

The report displays key details for each shift, including:

• Support Date — Shows start and finish date of Support.

• Support Duration — Duration format: h = hours, m = minutes.

• Participant

• Cancel Reason — As selected from the preset cancellation reasons available during the cancellation process.

• Cancelled By — Displays the user who processed the cancellation.

• Charges & Payment — Displays the pay behaviour for the cancellation (Not Charged & Not Paid, Not Charged & Paid, or Charged & Paid).

You can filter cancellations by:

• Cancelled By – Participant or Provider

• Charge Behaviour – Whether the support was charged or not charged

• Pay Behaviour – Whether the support worker was paid or not paid

• Participant – View cancellations for a specific participant

• Cancellation Reason – Filter by automated reasons from Astalty’s cancellation reason library, or by custom reasons entered by your organisation