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Tasks can have many charges but you may have already assigned a Primary Charge on the Task Board when you created the Task.
The Primary Charge represents the Charge Item that makes up most of the work done for a Task. This is often something like Level 2 or Level 3 Support Coordination.
The time input on the Task Board and on the right hand side when viewing a Task is always in minutes - therefore, the Primary Charge must always be an hourly Charge Item.
If you need to charge for something that is not billed by the hour - for example, kilometres, you can do this within the Finance Tab.
Once you've opened a Task, you can navigate to the Finance tab. This is where you will see all charges for a Task, including the Primary Charge
The duration input on the Task Board and on the right hand side when viewing a Task is always in minutes however in the Finance Tab, the quantity is entered as a decimal. So 90 minutes would be shown as 1.5.
You will notice that if you update the duration for a Task the quantity for the Primary Charge will automatically update and vice versa.
It's common to have to charge for more than 1 thing as part of a Task - you might need to charge for travel time, kilometres or something else.
To add additional charges, navigate to the Finance tab within a Task and click Add Charge.
You will then be prompted to select the Charge Item you need and adjust the quantity.
You can change the claim type for a charge to something other than the default. For example you may need to change the Claim Type to Provider Travel or Non-Face-to-Face-Services.
To do this, simply click on the Claim Type value for any charge in the table in the Finance tab and select from the dropdown options.
