Managing your subscription

Once you have subscribed to Astalty, the Account Owner can manage the subscription from the Billing page. Other Admin users do not have Billing access.

Paying Your Astalty Invoices

Your Astalty invoices, including overdue or backdated invoices, are on the Billing > Invoices page. Failed or unpaid invoices are listed under Open & Unpaid Invoices. The complete invoice list is under Previous Invoices.

For a card invoice, select Pay Now, confirm Pay, and Astalty charges the default card. If the card needs changing, complete Updating Your Payment Method first. For a bank transfer invoice, Pay Now opens Stripe's hosted invoice, where the bank account and payment instructions are displayed.

Updating Your Payment Method

You may need to update a card because it has expired, is no longer available or the account should use a different card.

Open Billing > Payment Methods.

The page lists your current payment methods and marks the default one.

Step 1: Add the New Payment Method

Select Add Card, enter the new card details, and leave Set as default payment method selected if the card should be used immediately. Select Add Payment Method to save it.

Step 2: Update Your Default Payment Method

If the card was not made default when added, open its actions menu and select Make Default. The default card cannot be selected again.

Step 3: Remove Your Old Payment Method

Open the old card's actions menu and select Delete. Astalty does not allow deletion of the default card or the only saved card, so add and select the replacement first.

If bank transfer is enabled for the account, this page also shows the current Payment Method and either Switch to Bank Transfer or Switch to Card Payment. Bank transfer is account-dependent; contact support if the option is not shown.

Updating the Billing Contact

The billing contact receives Astalty subscription invoices and receipts. Open Billing > Invoices, select Edit on the Billing Contact card, update Email, then select Update.

Updating Your Subscription

An active monthly Premium subscription shows Switch to Annual on Billing Overview. Select it to open Update Subscription.

Review the current and new plan, every subscription line item, the amount due and its due date. The preview states whether an amount is due today or on a future date and shows any credit. Add a card if there is no default card, then confirm the update.

Astalty does not allow an Account Owner to change an annual subscription back to monthly from this page. Contact support@astalty.com.au if you need to discuss that change. A tier and billing period also cannot be changed in the same request.

Cancelling Your Subscription

You can contact support@astalty.com.au before cancelling if you need help with the account or subscription.

Before you cancel your subscription, consider exporting your data. Follow the Exports guide to generate the files you need.

On Billing Overview, select Cancel Subscription beside the current plan. Some Billing layouts label the action Cancel. Astalty opens the Downgrade page. Review which paid features will end, enter a Cancellation Reason, then select Downgrade.

The paid plan remains available until the end of the current billing period. The account then moves to Astalty Lite and the paid subscription does not renew. Billing Overview shows the subscription ending date after the downgrade is scheduled.