NDIA Errors Report

Open Reports > Finance > NDIA Errors. The report is included on the Professional plan and above, and you need Finance access.

Report Overview

The report lists NDIA-managed charges submitted in an Invoice Batch that returned an error in the bulk upload receipt file.

The errors come from the NDIA's payment results file that you import into Astalty after a bulk upload. See Reconciling NDIA Payments. A charge is listed when all of these are true:

• at least one payment line for it came back with an error
• it is still on an invoice
• it hasn't been fully paid

The report covers every date. It has no date filter.

To clear an error, fix its cause, then generate a new bulk upload file from the Invoice Batch and import the new results. See Payment Errors.

Viewing Charge Details

Each row has an actions menu (three dots) with navigation options to help you make the changes the error calls for:

• View Batch: open the Invoice Batch the charge was claimed in.
• View Participant: open the Participant's profile.
• View Task: open the Task the charge belongs to. This option appears only for charges on a Task.

Report Columns

Rows are sorted by Date, oldest first. You can also sort by Participant, Team Member, Quantity or Total Cost.

Date

The date of the Task, support or direct charge this charge is attached to.

Participant

The Participant the charge relates to.

Team member

The user the Task this charge originated from is assigned to. This is blank for support and direct charges.

Errors

The errors returned for the charge in the payment results imported into Astalty, one per line.

Charge Item

The Charge Item that was used for this charge.

Quantity

The quantity of the charge.

Total Cost

The total cost of the charge, including GST on any Charge Item that attracts GST.

Search and Filters

• Search by Participant name, Team Member name, Charge Item reference or invoice reference. Enter a number to find a Participant by their exact NDIS number.
• Filter by one or more Participants.
• Filter by one or more Team Members, matching the user each Task is assigned to.