Forms & Quality
Staff Incidents

Staff Incidents

Use Staff Incidents to report incidents involving staff and track each report through follow-up and resolution.

When viewing all Staff Incidents, you can view each incident's:

Reference
Status
Severity
Incident Type
Incident Date
Involvees
Site (for providers with Scheduling turned on)
Assignee
Collaborators
When it was Reported

You can also sort your Incidents by Status or Incident Date.

The Severity column shows the level set during review - Low, Medium, High or Extreme - and stays blank until someone sets it. Extreme is listed separately from High, so the most serious incidents can be picked out of the register on their own. See Incident Follow Up for how severity is set.

Search

Search by:

Incident Reference numbers
Involvee names
Details (within Update Incident)

Filter the register by:

Status
Severity: Extreme, High, Medium, or Low.
Reportable Type
Assignee Type: Assigned to me, Unassigned, or All.
Archived: Active or Archived.
Assignee: available when you can view all users and Participant filters are enabled.
Support Worker: available when you can view all users.
Participant
Site: available with Scheduling and site access.
Incident Categories
Incident Date: a date range.

Report a Staff Incident

Select Report Incident.
Choose the incident type.
Select one of the published Staff Incident forms available to you.
Complete and submit the Form.

Email notifications

When a staff incident is reported, configured Incident Notifications are sent to the relevant users and groups. The notification email includes the incident reference number in the subject line and a summary of key details - type, occurred time, reporter, category, severity, status, and NDIS reportability - so staff can act without logging in. See Incident Notifications for full details on configuring and understanding these emails.

Incident Follow Up

See Incident Follow Up to update an incident, change its status, and export it.