Staff Incidents

Overview

The Staff Incident menu will give you an overview on the Staff Incidents reported. Within this screen you can also report an incident, search for a particular incident and filter the menu by the filter options. You can also click into an incident to complete the follow up necessary for the incident.

When viewing all Staff Incidents, you can view each incident's:

• Reference
• Status
• Severity
• Incident Type
• Incident Date
• Involvees
• Assignee
• When it was Reported

You can also sort your Incidents by Status or Incident Date.

Search

The search field will allow you to enter words, numbers or phrases associated to the Incidents - the fields where these can be searched are:

• Incident Reference numbers
• Involvee names
• Follow up details (within Update Incident)
• Details (within Update Incident)

Filter Options

You can filter this menu by;

• Status
• Severity
• Reportable Type
• Assignee Type
• Assignee
• Category

How to report a Staff Incident

To report an incident click Report Incident in the top right corner. When you have selected the Report Incident Button you will see the following screen. Within this screen you can select the incident type and to select from the published form that you would like to complete with the incident usage type that you have selected.

Email notifications

When a staff incident is reported, configured Incident Notifications are sent to the relevant users and groups. The notification email includes the incident reference number in the subject line and a summary of key details — type, occurred time, reporter, category, severity, status, and NDIS reportability — so staff can act without logging in. See Incident Notifications for full details on configuring and understanding these emails.

Incident Follow Up

To learn more about how to follow up an incident click here to read the user guide article.