Updating the Account Owner
Updating the Account Owner Within Astalty
Only the current Account Owner can transfer ownership. The new Account Owner must be another active Admin in the same Astalty account. You cannot transfer ownership to a deactivated user or an Auditor.
- Open Users and select the active Admin who will become the new Account Owner.
- Open their Permissions tab, select Actions on the Permissions card, then Transfer Account Ownership.
- Read the warning, then select I understand and would like to proceed.
- Type the new owner's exact name in Confirmation. The name is case-sensitive.
- Enter the password for your own Astalty account.
- Select Transfer Ownership.
The transfer is irreversible. The selected Admin becomes the Account Owner and receives the account ownership permissions, including subscription and user management.
Update your billing contact
The billing contact is the email address Astalty sends subscription invoices and receipts to. It's often set to a shared accounts team address rather than the account owner's personal email.
When you transfer account ownership, the billing contact is only updated automatically if it currently matches the outgoing account owner's email. If your billing contact is a different address, it stays the same - so it won't follow the change of ownership.