Unassigned Shifts

Overview

The Unassigned Shifts functionality allows you to quickly identify and allocate shifts that are not yet assigned to a Support Worker. This helps ensure roster gaps are filled promptly, while giving you a clear view of staff availability and potential scheduling impacts.

Accessing Unassigned Shifts

• Go to Scheduling from the left-hand menu.

• Select Unassigned Shifts.

• A number next to the menu option indicates how many unassigned shifts currently exist.

Viewing Unassigned Shifts

• The list displays unassigned shifts for the selected date range.

• Use the date picker to filter and select presets for quick date range changes.

• Shifts are shown with headings for Date, Day, Shift Type, Duration, Start Time, and End Time.

Shift Details

Click on a shift to view more information, including Participant Details, Tags, and Information Items. You'll also be able to see if the support is recurring by the frequency indictor under the shift date.

Scroll down to view a list of available Support Workers.

Astalty displays a list of potential support worker, including the following details:

Name

Name of the support worker.

Phone

This is the stored number in Mobile (Astalty will use the number from the Phone if there is nothing in Mobile)

Preferences

Any preferences that may impact on shift.

Last visited

The date when staff last visited that participant

Past Shifts

Details of any past shifts

Availability

Availability for the current and future shift/s. Hovering over the Unavailable tag within the Availability column will display further context about their unavailability, like:

• Shift Clashes

• Unavailability

• Unavailability, but may have availability on request.

Assigning a Shift

In order to assign a Support Worker, open the Support, scroll to the Support Workers section, and then select the preferred Support Worker by clicking on their name. This opens their schedule in relation to the shift:

• Blue – the shift being assigned.

• Light grey – existing shifts.

• Pink – times the worker is not available.

This view also provides a visual comparison of the Support Worker’s agreed Total Hours and the hours scheduled for the week, as shown in the image below.

If you are satisfied that the Support Worker is able to provide the necessary support, click on the Assign button This view helps you assess potential impacts such as travel, meal breaks, and broken shifts (particularly relevant for Community Access supports).

Confirming the Assignment

After you have selected Assign you can choose whether to:

• Update only the selected shift.

• Update all shifts in the sequence.

• Update all future repeating shifts.

Selecting Update All Future Shifts rosters the worker on for all future occurrences of that shift.

Notifications

Once assigned, the Support Worker receives a notification in the Support Worker app informing them of the new shift.

Unassigned Shifts Functionality Overview

This video provides an overview of the unassigned shifts functionality.

Unassigning a shift

• Go to the Scheduling page and click on the support you want to unassign a Support Worker from.

• On the right-hand side, find the name of the assigned Support Worker. Click the three dots next to their name and select Unassign Support Worker.

• The user will be prompted:

  • if it's a recurring support, would they like to Update all future shifts in this schedule,

  • provide a Reason for unassign - why you removed the Support Worker.

• The support will now be unassigned and will appear in the Unassigned Supports list.

How to Unassign a Shift

This video demonstrates how to unassign a shift.