App Notifications

Overview

The Astalty app sends push notifications for shift changes, reminders, Chat messages, availability decisions, Record acknowledgements, and User Record updates. The in-app Notifications page keeps a history of notifications received by the app.

Viewing App Notifications

Open App Notifications

Select a notification on your device to open the related page when the notification has a supported destination. Your device's notification settings control where push notifications appear.

App Notification Count

The Astalty app icon and the notification bell can display the number of unread notifications. Counts above 99 display as 99+.

The Notifications Page

The app includes a dedicated Notifications page so Support Workers can review notifications after dismissing the device alert.

Opening the Notifications Page

On Home, select the bell icon in the top-right corner. A red badge shows the unread count.

Reading Your Notifications

Notifications are listed in chronological order and grouped by Today, Yesterday, and then the full date for older notifications. Each entry shows its title, description, and time.

Notifications that open a shift, availability request, Chat conversation, Record acknowledgement, or User Record show a chevron. Select the notification to open that destination. Informational notifications without a destination cannot be selected.

Clearing Notifications

Select the tick icon in the top-right corner to clear the unread state and dismiss notifications from the device tray. This does not delete notification history from the page.

If you haven't received any notifications yet, the page will show No notifications yet.

Notification Types

The Astalty app provides various app notifications whenever changes have been triggered. For example, a Support Worker may see notifications letting them know a new shift has been assigned to them or that a new shift is available:

Current notification types include:

Availability Approved

Your submitted availability (days/times you can work) has been reviewed and approved.

Missing Support Notes Reminder

You have required support notes that have not been completed.

If a Missing Support Notes Reminder Notification has been set up by an Admin user, Support Workers may be sent a push notification every Monday morning for the 7 days prior of any missed support notes.

Participant Record Acknowledgement Reminder

A Participant Record requires your acknowledgement. Select the notification to open the acknowledgement list.

Shift Assigned

You have been assigned or scheduled to work a specific shift.

Shift Available

A published Shift Board shift is available for you to view and express interest in.

Shift Cancelled

A scheduled shift has been cancelled.

Shift Clock In Reminder

A reminder that it is time, or almost time, to clock in for your shift.

Shift Clock Out Reminder

A reminder that your shift is ending and you should clock out.

Shift Deleted

A shift has been permanently removed from the schedule (not just cancelled).

Shift Expression of Interest Rejected

Your expression of interest in a Shift Board shift was rejected.

Shifts Published

New shifts or a new schedule have been released and are now visible to you.

Shift Unassigned

You have been removed from a shift you were previously assigned to.

Shift Updated

Details of a shift (such as time, location, or role) have changed. It's a great time to select this notification to view the changes.

Support Document Uploaded

A support-related document has been uploaded and is available for you to view or use.

Chat Messages and Mentions

You received a direct message, group message, or mention in Chat. Select the notification to open the conversation.

User Record Expiry or Decline

A User Record is approaching expiry or was declined. Select the notification to open Your Records.

Troubleshooting

Not Seeing App Notifications?

If notifications do not appear, check the device settings and allow notifications for Astalty.

If the issue continues, log out and back in to refresh the device's notification registration. If that does not resolve it, contact support@astalty.com.au.