Scheduling FAQ

Supported Independent Scheduling FAQs

Is it possible to schedule Supported Independent Living supports within Astalty?

Yes. Astalty allows you to schedule Supported Independent Living (SIL) supports directly within the platform.

Is it possible for Support Workers to see the previous shift's notes?

Yes. Support Workers can view previous case notes. Your organisation can control this visibility using different settings, including showing all notes or limiting access to a selected time range (for example, only showing notes from the past set number of days). This makes it easier for teams to access the information they need while maintaining appropriate controls.

How Can I Charge for SIL in Astalty? 

Yes. Support Workers can view previous case notes. Your organisation can control this visibility using different settings, including showing all notes or limiting access to a selected time range (for example, only showing notes from the past set number of days). This makes it easier for teams to access the information they need while maintaining appropriate controls. For more information, click here to watch our video.

Can I charge a different rate for High Intensity? 

Yes. You can charge a higher rate for high-intensity supports by setting up a specific charge item set in Astalty, such as Supported Independent Living – High Intensity. Preset charge items are already available within Astalty to make this setup easy.

Support Worker App FAQs

Does the Support Worker App work on iOS and Android?

Yes. The app can be downloaded on all major smartphones, including iPhone, Samsung, and Google devices.

If I make a scheduling change on the desktop, will it update on the app?

Yes. Any changes made on the desktop instantly sync with the app. Support Workers will receive a notification in real time (as long as they have notifications turned on).

Can I track clock-in and clock-out times as well as GPS location?

Yes. Every clock-in and clock-out is time-stamped and GPS-verified, giving you a reliable record of hours worked and where supports were delivered. This helps ensure compliance and provides peace of mind for providers.

Does the app work offline?

No - unfortunately, the Astalty app requires a secure internet connection to function properly.

How secure is the app?

Very secure. The app uses encrypted data storage and transmission, two-factor authentication, and meets ISO security standards to protect sensitive Participant information.

General Scheduling FAQs

How can I charge multiple line items on a single support? 

The easiest way to do this is to switch the shift to manual charge mode and add the required line items manually. When using this approach, it’s important to note that shift times and charges are disconnected. Any changes to shift times or activity-based travel must be updated manually to ensure the charges reflect those changes correctly. You can find more information about direct charges here. 

Will I be notified if Support Workers update their leave or availability?

Yes. Support Workers can submit their leave and availability through the Support Worker App, and your team will receive notifications when updates are made.

Does Astalty interpret the SCHADS award for me?

Yes. Astalty includes built-in SCHADS award interpretation tools. You can review how award rules apply to rosters and staff hours directly within the system. For more detail, click here.

Can I roster multiple Support Workers on the same shift?

Yes. Astalty allows you to roster multiple Support Workers onto the same shift. This is useful for complex care arrangements where two staff may be required for one Participant.

Can Support Workers see only their own shifts?

Yes. Access is role-based. Support Workers only see their own roster, notes, and relevant Participant information.

Can we customise case note templates?

Yes. You can create organisation-wide templates so every note follows the same structure, improving consistency across your team.

Does it create data for payroll or invoicing?

Yes. Times recorded in the app flow directly into approvals for final approval.

How do Support Workers learn to use the app?

The app is simple and intuitive, so most Support Workers can start using it straight away. For extra support, we provide on-demand training resources that workers can access at any time, meaning your team doesn't need to spend hours onboarding or troubleshooting. You can access the Support Worker training here. 

Group Supports FAQs

Can Astalty handle different group ratios like 1:3 or 2:5?

Yes. Astalty supports flexible ratios from 1:2 to 2:5 and automatically adjusts when Participant attendance changes to keep billing accurate.

How does Astalty manage Centre Capital Costs?

You can apply Centre Capital Costs automatically across groups or use manual billing items when needed. Astalty handles the complexity so you can focus on service delivery. Learn more about Centre Capital Costs here. 

Can I schedule pick-ups and drop-offs for transport to and from a shift?

Yes. Astalty makes it simple to manage complex pick-ups and drop-offs, whether one Participant is collected at one location or multiple Participants join at different points.

Does Astalty track group capacity?

Yes. You can easily track weekly capacity and manage ongoing group activities, keeping capacity visible so your team knows exactly what is possible when new enquiries come in.

Can I differentiate between private travel and company car use?

Yes. Astalty allows you to differentiate between private travel and company car use for correct billing and compliance.

Can I bill for two Participants in a group using different funding categories?

Yes. Astalty allows you to bill different line items within the same group support. For example, one Participant may be billed under Capacity Building (Category 09) while another is billed under Community and Social Participation (Category 04). Astalty will automatically apportion the group pricing correctly based on the number of Participants, even when different line items are used.