Scheduling FAQ

Supported Independent Scheduling FAQs

Is it possible to schedule Supported Independent Living supports within Astalty?

Yes. Create direct or group supports with the relevant SIL Service and Charge Item Set. See Adding SIL or Assistance with Self-Care Shifts.

Is it possible for Support Workers to see the previous shift's notes?

This depends on the organisation's support note history and record visibility settings, the worker's assignment, and the Participant record. See What Support Workers See before relying on previous notes being available.

How Can I Charge for SIL in Astalty?

Set up a Supported Independent Living Service on the Participant's NDIS plan with the relevant SIL Charge Item Set, then roster Supports against it. Automatic charges use the selected set, support times, and any configured group ratio. See Adding SIL or Assistance with Self-Care Shifts.

Can I charge a different rate for High Intensity? 

Use a separate Charge Item Set containing the applicable high-intensity Charge Items, then select it on the Support. Confirm the line items, rates, Service, and Participant funding before billing. See Creating and Updating Charge Item Sets.

Support Worker App FAQs

Does the Support Worker App work on iOS and Android?

Astalty provides iOS and Android apps. Check the current App Store or Google Play listing for supported operating system versions before deployment.

If I make a scheduling change on the desktop, will it update on the app?

Published assignment changes are available to the app after it refreshes or receives an update. A push notification depends on the change type, the worker's notification settings and permissions, device delivery, and network access. See App Notifications.

Can I track clock-in and clock-out times as well as GPS location?

Clock records include timestamps. Location data is recorded only when the device and app permissions provide it, and Astalty can report a location variance rather than treating every clock as verified. See Clocking In and Out of a Shift and Clock Location Variance Report.

Does the app work offline?

The app requires network access for server-backed actions. Do not rely on offline operation for clocking, notes, travel, or task updates.

How secure is the app?

Security configuration and assurance are outside this scheduling guide. Use your organisation's approved access, device, and identity settings, and request current security documentation from Astalty when you need assurance evidence.

General Scheduling FAQs

How can I charge multiple line items on a single support? 

Use Additional Charges to add lines alongside automatic charges. Use Manual Charges when every charge should be managed manually. Manual charges do not follow later time or travel changes automatically.

Will I be notified if Support Workers update their leave or availability?

Support Workers can submit leave and availability when those features and permissions are enabled. The resulting alerts and notifications depend on your organisation's notification settings. See Leave and Managing Availability.

Does Astalty interpret the SCHADS award for me?

Astalty interprets implemented rules under the award on each worker's employment contract. It does not decide award coverage or confirm compliance. Review the product behaviour and listed limitations for SCHADS, Nurses, Aged Care, and Health Professionals.

Can I roster multiple Support Workers on the same shift?

Yes, where the support type and feature permit it. Some flows have stricter limits. For example, a group support with Support Time Segments can have at most one worker.

Can Support Workers see only their own shifts?

Support Workers see assignments available to their account. Participant notes and records also follow assignment, feature, role, and visibility settings. Review What Support Workers See.

Can we customise case note templates?

Yes. Configure Support Worker case note templates and their visibility for the relevant support types. See Support Worker Case Note Templates.

Does it create data for payroll or invoicing?

Approved shift values can feed Timesheet Batches, payroll exports, and automatic support charges. Manual Charges remain separate and must be reconciled manually. Invoice eligibility and payroll output still depend on configuration, permissions, and validation.

How do Support Workers learn to use the app?

Use the Support Worker App schedule and availability guide and Support Worker training. Confirm each worker can sign in and complete your organisation's required flows before their first shift.

Group Supports FAQs

Can Astalty handle different group ratios like 1:3 or 2:5?

Group Supports accept a billing ratio and per-Participant overrides. Support Time Segments can also carry a segment ratio. Review the saved ratio and resulting charges when attendance or Participants change; see Adding a Group Shift.

How does Astalty manage Centre Capital Costs?

Select the Centre Capital Cost option on an automatically charged Support whose Charge Item Set contains the required item. For a group, each Participant receives their own charge. See Adding Centre Capital Costs.

Can I schedule pick-ups and drop-offs for transport to and from a shift?

Yes. Add separate Travel To, During, and From rows, then set the driver and Participants in Vehicle on each group Travel row. See Travel.

Does Astalty track group capacity?

Use Activities, Sites, reports, and the Schedule to review planned group work. Confirm the capacity workflow your organisation uses; this FAQ does not define a single enforced group capacity limit.

Can I differentiate between private travel and company car use?

Yes. Set Charge Behaviour and Pay Behaviour independently. For a company vehicle, you can charge kilometres without paying a worker kilometre allowance when that matches your billing and employment arrangements. See Travel in Company Vehicles.

Can I bill for two Participants in a group using different funding categories?

Yes. Each Participant on a group support can use their own Service and Charge Item Set. Review the group ratio, any Participant override, and the resulting Finance tab charges for each Participant before invoicing.