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- Incident Notifications
Incident Notifications
Introduction to Incident Notifications
Incident Notifications enable timely alerts when an Incident has been submitted ensuring relevant users and user groups are notified immediately.
To manage Incident Notifications, head to the Notifications page in the main menu and click "Incidents".
Creating an Incident Notification
Creating a notification for an Incident is a simple process. Start the process by clicking Create Notification.
Select the Form Usage
Choose whether the Incident Notification is for Participant Incidents or Staff Incidents. You may want different groups notified depending on the form usage type.
Notification Email Content
This is where you can add additional information based on the notification. For example, you could add the details of what your organisation normally does when an incident occurs and what the expectations are.
Notification Recipients
User Groups
This enables you to select which User Groups you wish to be notified.
Users
This enables you to notify a user directly.
Notification Methods
Within Astalty
If this option is selected, the user will be notified within Astalty.
If this option is selected, the user will be notified via email.
Finalising Your Notification
After entering all the relevant information, click Add Notification to save it.
What the notification email includes
When an incident is reported and the email notification method is enabled, recipients receive an email that leads with the incident reference and a summary of key details so staff can act without logging in.
Email subject
The email subject line includes the incident reference number, for example:
New incident reported — INC-2026-00042
This makes it easy to identify and refer to the incident directly from your inbox.
Incident details panel
The body of the email includes a details panel summarising the incident at a glance:
| Field | Description |
|---|---|
| Reference | The unique incident reference (e.g. INC-2026-00042) |
| Type | Whether it is a Participant incident or Staff incident |
| Occurred | The date and time the incident took place |
| Reported | When the incident was reported and by whom |
| Category | The incident category, if set |
| Severity | Low, Medium, or High |
| Status | Reported, Under Review, or Resolved |
| Reportable to the NDIS | Whether the incident is reportable, and the reportable type if applicable |
A View Incident button links directly to the incident in Astalty for further action.
Custom content
Any content added when configuring the notification appears above the details panel, so your organisation's procedures or expectations are shown alongside the incident summary.
Submission confirmation email
When a user submits an incident, they also receive a confirmation email with the incident reference number and the date and time of the incident. This provides immediate written confirmation that the submission was received.