- Insights
- Shift Clashes Report
Shift Clashes Report
Overview
The Shift Clashes Report helps you quickly identify scheduling conflicts that could cause issues, such as:
- Two supports scheduled at the same time for the same support worker
- A support scheduled during a period of unavailability or approved leave
By reviewing clashes before they occur, you can adjust rosters to avoid gaps in service delivery.
Accessing the Report
- From the left-hand side menu, go to Scheduling.
- Under the Review heading, select Shift Clashes Report.
Using the Report
- The report displays a list of clashes.
- In the table, review the Clashes With column to see which support or availability entry the shift conflicts with.
- Supports listed in the Clashes With column will show a coloured icon based on the type of conflict:
- Support (Orange) — Clashes with another Support at a different address (doesn't allow for travel time)
- Support (Red) — This Support overlaps with another Support (including travel time)
- Leave Period (Red) — Clashes with a Leave Period (pending leave requests are not captured in this report)
Viewing and Resolving Clashes
Click the impacted support to see a breakdown of the shifts affected, including the point of conflict, and an explanation.
Once you’ve identified the issue:
- Adjust the schedule by reassigning, unassigning, or rescheduling the support.
- Ensure that staff availability, approved leave, and other commitments are respected.
This process ensures clashes are resolved before they create problems for staff or Participants.
- On the right-hand side of the report, click the three dots next to a support.
- Select one of the options below to view more details:
- View Schedule — Opens the Support Worker’s schedule to display the conflict
- View This Support — Opens this support to show additional details
- View Clashing Support — Opens the conflicting support to display its details
- Make any necessary changes to the Supports impacted by the clash.
