Shift Clashes Report

This is an Astalty Scheduling feature which may not be enabled on your account.

If you would like to enable scheduling on your account, please click here.

Overview

The Shift Clashes Report helps you quickly identify scheduling conflicts that could cause issues, such as:

By reviewing clashes before they occur, you can adjust rosters to avoid gaps in service delivery.

The report displays a list of clashes.
In the table, review the Clashes With column to see which support or availability entry the shift conflicts with.
Supports listed in the Clashes With column will show a coloured icon based on the type of conflict:
- Support (Orange) — Clashes with another Support at a different address (doesn't allow for travel time)
- Support (Red) — This Support overlaps with another Support (including travel time)
- Leave Period (Red) — Clashes with a Leave Period (pending leave requests are not captured in this report)

Click the impacted support to see a breakdown of the shifts affected, including the point of conflict, and an explanation.

Once you’ve identified the issue:

Adjust the schedule by reassigning, unassigning, or rescheduling the support.
Ensure that staff availability, approved leave, and other commitments are respected.

This process ensures clashes are resolved before they create problems for staff or Participants.

On the right-hand side of the report, click the three dots next to a support.
Select one of the options below to view more details:
- View Schedule — Opens the Support Worker’s schedule to display the conflict
- View This Support — Opens this support to show additional details
- View Clashing Support — Opens the conflicting support to display its details
Make any necessary changes to the Supports impacted by the clash.