Getting Help
Contact us by email
Email support@astalty.com.au to contact the Astalty support team.
Get help inside Astalty
Select Support in the header of the Astalty web app. When the support assistant is available, you can ask a question and follow its links to relevant guide pages. You can ask follow-up questions, rate an answer with the thumbs up or thumbs down buttons, or minimise the window while you keep working.
If the assistant is unavailable, Support opens the contact form. See AI Privacy for how support conversations are handled.
Sending it through to our team
Choose an option at the bottom of the support window:
| Option | When to use it |
|---|---|
| Bug Report | Something is not working. Describe what you tried, what happened and what you expected. |
| Feature Request | You have a suggestion. Explain the problem, your current workaround and what would help. |
| Email us | You need help from the team with another question. |
The assistant may suggest a form, but you write and submit the request yourself. Your conversation is attached so the team can see what you have already discussed. After sending, you will see a confirmation; the team may follow up by email.
When you submit a Bug Report from the assistant, you can paste a screenshot into the form or use the upload area. Attach up to five JPG, PNG or PDF files, each no larger than 10 MB. If the assistant is unavailable, the contact forms also accept attachments.
Try these first
- Use Search at the top of this guide to find an article, or Ask AI to ask a question.
- Choose a course, live session or playlist from Training.
- Check the Changelog for recent changes.
Reporting an issue with the Support Worker App
For a problem on a phone or tablet, follow Diagnosing app issues. It explains the checks to try and how to find the app version for your report.
What to include when you contact us
Tell us which page or screen you were on, the steps you took, and what happened. Include the exact error message and a screenshot if you can. If the problem affects a particular Participant, shift, invoice or user, include a reference so the team can find it.