Diagnosing App Issues

Overview

If you experience issues with the Astalty app, providing clear and detailed information helps our support team diagnose and resolve the problem faster. This guide outlines the quick checks you can perform, the information you should collect, and how to submit a report.

1. Quick Checks

Before contacting support, try the following:

1. Hard close the app, reopen it, and retry the action.
2. Open the far-right Profile tab.

3. Scroll to the bottom and select Run Time Version. If an in-app update is available, select Update.

4. If Update Available appears separately on Profile, select it to open the device's app store and install the native app update.
5. If the issue continues, reinstall the app using the App Store or Google Play link.

2. Collecting Information

When reporting an issue, please include:

• A short video recording showing the exact action that caused the issue.
• The make and model of your phone, such as iPhone 14 Pro or Samsung Galaxy S22.
• Whether the issue occurs on Wi-Fi, mobile data, or both.
• The action you expected and what happened instead.

How to Record Your Screen

• Record your screen on Android (YouTube)
• Record your screen on iPhone (YouTube)

If a screen recording is not possible, include screenshots.

3. Submitting Your Report

Send your report in one of two ways:

• Email the recording or screenshots and device details to support@astalty.com.au.