Support Worker App Overview

Overview

This guide gives you a sense of the Support Worker App and the features within. It is intended as supplementary information to our other guide articles. Start with the video walkthrough below, then explore each feature.

Viewing Shifts

Support workers can view their current shifts or upcoming shifts on the home page, or they can navigate between weeks using the calendar view.

Viewing a Participant Profile

Acknowledging Required Records

Writing Notes

Editing Notes

Travel During a Shift

Participant Signature

Participant Forms

Submitting an Incident

Updating Travel

Viewing Risks

Clocking into a Shift

Adding an Active Overnight Period

Manage Availability

Travelling to or from a shift

Shift Hours and Travel Approvals

Chat

Overview

Replying in Conversations

Creating New Conversations

Pinned Messages

Searching in Chats