Support Worker App Overview

Overview

This guide gives you a sense of the Support Worker App and the features within. It is intended as supplementary information to our other guide articles. Start with the video walkthrough below, then explore each feature.

Downloading the App

Support workers install Astalty from the Apple App Store (iPhone/iPad) or Google Play (Android). Use these links when someone needs to install the app for the first time, or reinstall it after resetting access:

• Apple App Store — iPhone and iPad
• Google Play — Android

Search for Astalty in either store if you prefer not to use the links. The publisher should be Astalty Pty Ltd.

Viewing Shifts

Support workers can view their current shifts or upcoming shifts on the home page, or they can navigate between weeks using the calendar view.

Viewing a Participant Profile

Acknowledging Required Records

Writing Notes

Editing Notes

Travel During a Shift

Participant Signature

Participant Forms

Submitting an Incident

Updating Travel

Viewing Risks

Clocking into a Shift

Adding an Active Overnight Period

Manage Availability

Travelling to or from a shift

Shift Hours and Travel Approvals

Notifications

Support workers can open the Notifications page from the bell icon on the Profile tab to review the push notifications they've received, grouped by day. See App Notifications for the full guide.

Resources

Support workers can open Resources from the Profile tab to browse your organisation's policies, procedures, and other documents, and open any resource marked visible to support workers. See Resources in the app.

Chat

Overview

Replying in Conversations

Creating New Conversations

Pinned Messages

Searching in Chats