Participant Details App View

Overview

Support Workers can access key Participant information directly in the Astalty app when viewing their scheduled supports. The information displayed is determined by what has been made Visible To Support Workers in the system.

To update visibility for Support Workers, view the following links for more information:

• Making Risks Visible to Support Workers
• Making Information Items Visible to Support Workers
• Making Records Visible to Support Workers
• Making Forms Visible to Support Workers

How to View Participant Information

1. Open Schedule in the app.

2. Select a Support.
3. For a direct support, select View Participant.

4. For a group support, select View Participants, choose the Participant, then open Profile.

App Privacy - Screenshots

The App Privacy setting allows administrators to control whether Support Workers can take screenshots or record video within the Astalty mobile app. This setting is found within Scheduling Settings and can be updated by any user with permission to manage Scheduling Settings.

How to Configure App Privacy

• From the left-hand menu, navigate to Settings.
• Select Scheduling Settings.
• Scroll to the App Privacy section.
• Choose one of the following options:

Allow Screenshots - Support Workers can take screenshots within the mobile app.

Forbid Screenshots - The app asks the device operating system to block screenshots and screen recording for Support Workers.

How it Works

When Forbid Screenshots is selected, the app prevents screen capture. If a screenshot attempt is detected, it shows Screen Capture Disabled and blurs the app behind the message.

Information Available

From the profile, Support Workers can view:

• Name, preferred name, and pronoun
• Age and gender
• Language and ethnicity
• Primary and secondary diagnosis
• Date of birth - only once your organisation turns on Show Participant Date of Birth
• Participant Alerts
• Previous Notes, when enabled for Support Workers
• Phone, mobile, email, and preferred contact method
• Participant contacts
• Visible addresses - selecting an address opens the device's map app
• Goals made visible to Support Workers
• Risks marked as visible to Support Workers
• Information Items marked as visible to Support Workers
• Records and Documents marked as visible to Support Workers

Risks

Where Risks have been identified as having the potential to impact on direct support, you will see these listed under the heading Risks within the Participant's profile.

Select a Risk to view its details, including Likelihood, Consequences, and the Controls in place.

• For more information on making Risks visible to Support Workers, click here.

Information Items

• When you select an information item, a card slides up from the bottom of the screen with more detail.
• The content shown depends on what your organisation has chosen to make visible.
• For more details on Information Items and making them viewable to Support Workers click here.

Records and Documents

• Records can also be set as Visible to Support Workers.
• This may include documents such as a Behaviour Support Plan, ensuring workers have access to critical information at the point of support.
• For more information on making Records visible to Support Workers, click here.
• Depending on the settings applied to the Record, Support Workers may also be required to Acknowledge Records.

Watching a Record Video

A Participant Record can have a video attached to it as well as documents. For example, it could demonstrate how a Participant communicates. See Participant Records for supported uploads.

Tap the video under Records and it plays in the app, with the usual play, pause and scrubbing controls. You don't need to leave Astalty or download anything first.

A few things worth knowing:

• Playback pauses when you leave the screen, so a video never keeps playing in the background.
• The sound plays even if your iPhone is on silent.
• Videos are streamed, not stored on your device, so you need a data connection to watch one. Without a connection, the app reports that the document is not available.

PDFs and images open in the app. Word documents (.doc and .docx) cannot be previewed in the app. Convert a Word document to PDF before attaching it to a Record that workers must open in the app.

Forms

If a Form is required for you to clock out of your shift, you will be prompted to complete this when you are clocking out. To see more on this, click here.

If you need to complete an Incident Report for a Participant (or any other Form that has been made available to you), open the Shift from your calendar, and select View Shift.

Tap on Forms, and then select the appropriate Incident Report Form (any required Forms for the Shift can also be completed from this section before clocking out).

You can then complete the Incident Form for submission.

The app has a second Forms list under Profile, separate from Forms associated with a Shift. External Forms can be hidden from that list for everyone. See Forms Settings.

Participant Details App View Video Overview

The following video provides a walkthrough of Participant Details in the Support Worker app.