Uploading User Records

Overview

The Astalty mobile app allows Support Workers to easily upload and manage required Records directly from their device. This ensures that important documents — such as certifications, licences, or compliance records — are kept up to date and accessible.

Within the app, you can:

• View which Records are required
• Upload documents quickly using your phone
• Track the status of your submissions
• Receive notifications when updates are needed (dependent on notification settings applied by admin users)

Keeping your Records current helps ensure compliance and allows you to continue working without interruptions.

Uploading Your Records

Open the Astalty App

• Navigate to the Astalty mobile app on your device.

Access Your Profile

• Tap Profile in the bottom menu to open your profile.

Go to Records

• Select the “Your Records” option. Here, you will see any Records that you are required to upload.
• If any of your Records need action, a needs attention badge is displayed next to the option.

Start an Upload

Each Record Type you are required to hold is shown as its own card, with a status badge on the right.

• Tap the card for the Record you want to upload.
  • If the Record is Missing, the upload form opens straight away with that Record Type already selected.
  • If the Record already has an entry, a menu appears — select Create Record to add a new one.
• Alternatively, tap the + button in the top right to start an upload and choose the Record Type yourself.

Complete the Upload Record Form

• Record Type — set automatically when you start from a card, or tap to select one. The rest of the form only appears once a Record Type is chosen.
• Documents — tap Upload Document and choose how to supply your file:
  • Take photo
  • Choose from gallery
  • Choose file
• Name (optional) — a label for the Record.
• Expiry Date — only shown for Record Types that expire.
• Issue Date (optional)
• Reference (optional)

Submit the Record

• Tap the tick in the top right to save. Your document will be attached to your User Records.

Record Status & Notifications

After uploading, you can view the status of your Records within the Your Records section. The badge beside each Record Type reflects the overall status of that Record:

Individual entries beneath each Record Type show their own status, along with the issue date, expiry date and reference where these have been recorded.

• Records awaiting verification display a “Pending Review” alert.

• Once a Record is approved and up to date, the Record Type shows as Current, and the entry beneath it is marked Verified.

• If a Record is Declined, the reason supplied by the Admin is displayed beneath the entry (for example, Reason: Invalid). Upload a replacement Record to resolve it.

• Depending on the Record type, you may receive notifications on your device when a document needs to be updated.