Clock Location Variance Report

The Clock Location Variance Report helps you review clock events that were recorded away from a Participant's expected service address. It's designed to make potential attendance and compliance issues easier to spot — without needing to check each shift individually.

Overview

This report compares where a Support Worker was expected to clock in or out against where the event was actually recorded. If the captured location falls outside your selected distance threshold, the event appears in the report.

This makes it useful for identifying things like:

• clock-ins that happened before the worker arrived at the address

• clock events recorded from an unexpected location

• patterns across your team that may need follow-up with staff

Before you start

For this report to return useful results, a few things need to be in place:

• Users accessing the report will need to have Scheduling permissions.

• Support Workers need to be clocking in and out with Require Location Data enabled in the Scheduling Settings.

• Participants need a valid service address recorded on their profile.

If location data is missing — or a Participant doesn't have a valid service address — the event may not appear in the report.

Where to find it

To open the Clock Location Variance Report:

1. From the left-hand menu, select Reports.

2. Under Scheduling, select Clock Location Variance or click here.

Filters

The report includes the following pre-set filters:

• Date Range — select the date range to report on

• Participant — allows for multiple Participant selection

• Event — filter by Clock In, Clock Out, or All

• Distance — filter by proximity: 1km, 2km, 3km, 5km, or 10km

Date

Choose the date range you want to review. This controls which clock events are included in the report.

Participant

Use this filter to narrow the report to one or more Participants. Leave it blank to view results across all Participants you have access to.

Event

Use the Event filter to choose which type of clock event to display:

• All

• Clock In

• Clock Out

This is particularly useful when you want to focus on one event type at a time. Many providers choose to review Clock In events separately, as they are often most relevant for attendance and compliance checks.

Distance

Use the Distance filter to set the minimum location variance you want to review:

• 1 km

• 2 km

• 3 km

• 5 km

• 10 km

Only events where the captured location falls outside that threshold are shown. Increasing the threshold is a practical way to focus on the most significant exceptions first before reviewing lower-level variances.

How to use the report

1. Open the Clock Location Variance Report from Reports > Scheduling.

2. Select the date range you want to review.

3. If needed, select one or more Participants to narrow the results.

4. Choose the Event type — All, Clock In, or Clock Out.

5. Select the distance threshold you want to apply.

6. Review the results in the table.

7. Open any row that looks unusual to investigate further by clicking on the three dot menu to select from:

   • View on map — compare the expected and captured locations visually on a map

   • View shift details — open the related shift to review the full context of the support

8. Rows can also be opened directly to access the underlying shift details.

Understanding the results

Report table

The results table includes the following columns:

• Event Time — when the clock event was recorded

• Event — whether it was a Clock In or Clock Out

• Support Worker — the Support Worker linked to the event

• Participant(s) — the Participant linked to the shift

• Expected Address — the service address recorded on the shift

• Captured Address — the location recorded when the Support Worker clocked in or out

• Distance — the straight-line distance between the two locations

The table is designed to help you quickly see which events need attention so you can prioritise your review.

Things to keep in mind

• The distance shown is a straight-line distance, not road travel distance. A clock-in may appear in the report even if the worker was nearby in real travel terms.

• Clock In and Clock Out events are assessed separately and may show different results for the same shift.

• If the system cannot convert GPS coordinates into a readable address, the captured location may display differently to a standard street address.

• If no events match your filters, the report will show an empty result. Try widening your date range or adjusting the distance threshold.

• Filter selections do not save between sessions.
  

This report gives your team a practical way to review whether clock events were recorded where they were expected to happen. The Event filter makes it easier to separate Clock In and Clock Out activity — which is especially useful when you want to focus reviews on the most meaningful exceptions.