Recurring Unavailability Ending Soon Notifications

Overview

The Recurring Unavailability Ending Soon notification alerts your team before a Support Worker's recurring unavailability comes to an end.

Recurring unavailability blocks a worker out of the roster on a repeating pattern — a standing university class, or a regular caring commitment. When that pattern ends, the worker becomes available again, and it is easy to miss. This notification tells you it is coming so you can either roster them back on or extend the unavailability if it is continuing.

Setting Up the Notification

1. Go to Notifications from the left-hand menu.
2. Scroll to the Scheduling section and select Recurring Unavailability Ending Soon.
3. Click Create Notification.
4. Under Notification timeframe, set the Period and choose a Period unit — Days, Weeks or Months. This is how far ahead of the end date the alert is sent.
5. Under Notification recipients, choose who is told. You can tick The Support Worker who owns the unavailability, and add User Groups or individual Users.
6. Under Notification methods, choose Within Astalty, Email, or both.
7. Click Add Notification to save.

Things to keep in mind

• The alert is about the recurrence ending, not a single unavailability. A one-off unavailability does not trigger it.
• The unavailability has to be approved. One still awaiting a decision, or one that has been cancelled, is skipped silently — as is any belonging to a deactivated user. If an alert you expected never arrived, check the request's status first.
• Nothing changes on the roster automatically. The worker simply becomes available for rostering once the pattern ends.
• To review or extend the unavailability itself, see Managing Availability.