Enabling a Team Member to Be Scheduled on Supports

Overview

You can make a Team Member eligible for assignment to Supports without changing their user type. You need access to Scheduling and the permission to update that user's scheduling settings.

Steps to Enable Scheduling for a User

1. Go to the Users section and open the profile of the team member that you want to schedule for support.
2. Open Permissions, then select Edit in the Scheduling card.

3. Turn on Can be Scheduled for Supports, then select Update.

This change will be reflected on the Users Permissions page.

Viewing Scheduled Supports

Once enabled, the user becomes eligible for worker selection on Supports. This setting does not grant Scheduling permissions, Support Worker App access, Participant visibility, or other role permissions. Confirm the user's access and role separately before assigning work. If they can sign in to the Support Worker App, their assigned published shifts follow the same visibility rules as other workers.

Video Overview 

The following video walks through how you can add a Team Member to be scheduled on support.