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Overview
Purpose of Shift Alerts
Importance for payroll and approvals
Accessing Shift Alerts
Navigation path (Scheduling → Review → Shift Alerts)
Understanding the Shift Alerts Table
Key columns (Support Worker, Shift Type, Start/End Time, Status)
Sorting and identifying alerts
Visibility of cancelled supports
Actioning Alerts
Missed Clock Ins (how to complete)
Missed Clock Outs (how to complete)
Using quick actions vs View Support
Undo Clock In/Out
When to use
Key considerations (permanent action)
Audit Trail
Where to find it
What information it provides
Cancelled Shifts
Viewing cancellation details
Updating cancellation information
Sending shifts for approval
Overview
Purpose of the report
Types of conflicts identified
Accessing the Report
Navigation path (Scheduling → Review → Shift Clashes Report)
Filtering the Report
Using date range filters to refine results
Understanding Clash Types
Colour-coded indicators:
Red (overlaps, leave conflicts)
Orange (travel time conflicts)
Viewing Clash Details
Clicking into a support
Understanding conflict breakdown and explanations
Investigating Clashes
Using actions:
View Schedule
View This Support
View Clashing Support
Resolving Clashes
Reassigning or rescheduling shifts
Unassigning support workers
Movement of shifts to Unassigned Shifts tab
For more information, visit the following guides:
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