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Overview
Purpose of Group Supports
Difference between support types (Direct Support, Group Support, Shift, Break)
Configuring Supports
Setting Time and Date
Selecting Support Type (Service Type)
Group Support Name
Setting the Charge Item Set
Group Support Address
Assigning Support Workers
Meal Breaks
Selecting Participants
Group Travel
Travel types (To Support, During Support, From Support)
Configuring duration, distance, and driver
How "During Support" travel is shared across participants
Support and Admin Details
Setting Charges
Automatic charges via Charge Item Set
Manual charges and when to use them
Additional Charges
Managing Group Shifts
Duplicating a Group Support
Cloning an existing shift to save setup time
Editing a Group Shift
Adding Notes and Documents
Assigning Support Workers Later
Updating Participant Details
Viewing participant profile, cancelling support, and adding notes
Managing Charges per Participant
Deleting charges and adding custom charges
Updating Support Worker Shift Details
Adding breaks, clocking in, contacting workers, publishing/unpublishing
Updating Travel
Adding Participants After the Shift
Overview
Purpose of Staff Payments
Staff Payment Setup
Payment rates
Bank account configuration (ABA)
Contractor setup
Processing Payments
Creating a payment batch
Calculating and finalising payments
Downloading the ABA file
Marking payments as paid
Reports
Staff Payments report (Admin view)
My Payments report (Contractor view)
Export options
For more information, visit the following guides:
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