Record Acknowledgement

This is an Astalty Scheduling feature which may not be enabled on your account.

If you would like to enable scheduling on your account, please click here.

This Feature is in Beta

This feature is currently in beta testing. Please reach out to support@astalty.com.au to enable this on your account.

Overview

This guide explains how to require Support Workers to acknowledge important Records within the Astalty app. When enabled, workers must read and confirm key documents — helping ensure critical information is seen and understood.

Setting Up Acknowledgement Requirements

To require acknowledgement on a Record, two conditions must be met:

The record's Record Type must be set to Visible to Support Workers

Once that is set, you will see the option to mark the record as Requires Support Worker Acknowledgement

Enable both settings when creating or editing the Record to activate the acknowledgement workflow.

Note

Unacknowledged documents do not prevent Support Workers from completing their shifts or taking action in the app. This is intentional.

In some situations, a Support Worker may be placed at the last minute as a one-off arrangement. In these cases, it would be unreasonable to expect them to read through Participant documents for someone they may not work with again — particularly with limited time before a shift.

Rather than blocking access, Astalty uses reporting and notifications to keep coordinators informed of which Records have and haven't been acknowledged.

Where It Appears in the App

Once a Record requiring acknowledgement is created, Support Workers will be prompted in several places within the Astalty app:

Home page — displayed below the days shifts

Shift details — pending Records will be displayed by a yellow Unread indictor under Relevant Records

Participant profile — the Record is visible when accessing the relevant Participant under the Records tab

How Workers Acknowledge a Record

When a Support Worker opens a Record that requires acknowledgement:

They must scroll to the bottom of the document before any action is available
Once they reach the bottom, they will be able to tap on the "Read the full document to acknowledge" button

After clicking, the Record is marked as read and acknowledged in the app

This ensures workers have had the opportunity to review the full document before confirming.

To learn more about how Record Acknowledgement Notifications work, click here.

To learn more about the Record Acknowledgement Report, click here.