App Privacy

Overview

The App Privacy setting allows administrators to control whether support workers can take screenshots or record video within the Astalty mobile app. This setting is found within Scheduling Settings and can be updated by any user with permission to manage Scheduling Settings.

How to Configure App Privacy

• From the left-hand menu, navigate to Settings.

• Select Scheduling Settings.

• Scroll to the App Privacy section.

• Choose one of the following options:

Allow Screenshots – Support workers can take screenshots within the mobile app.

Forbid Screenshots – Screenshots and video recording are blocked within the mobile app for all support workers.

How it Works

When Forbid Screenshots is selected, support workers will see a Screen Capture Disabled notification if they attempt to take a screenshot within the app. The screen will appear blurred, and any file or video created will be black rather than capturing the app content.

Important Note

This feature only works correctly if the support worker has the latest version of the Astalty app installed. Make sure your support workers update the app to ensure this setting is enforced.