Completing Support Tasks

Overview

Use Schedule Tasks in the shift details to review, complete or skip the tasks assigned to that support. Mandatory tasks must be completed or skipped before clock-out.

How to View Shift Tasks

Open the relevant Shift, select View Shift, then select Schedule Tasks. Select a task to view its description, requirement level, and completion status.

The Support Worker mobile app with a shift in progress and its action sheet open, showing Write Note, Report Unscheduled Travel, View Participant and Clock Out, with an arrow on View Shift.

The shift details screen in the mobile app for a shift in progress, with the Schedule Tasks row highlighted under Action Items showing 0 of 1 required and 1 optional.

The Schedule Tasks screen in the mobile app listing two tasks, with the first tagged Mandatory.

How to Complete Shift Tasks

Select Mark Complete or Skip Task. Skipping requires a reason of at least 10 characters.

An Optional task opened in the mobile app with Skip Task highlighted below Mark Complete, while the task behind it in the list already shows Completed.

The Skip Schedule Task screen in the mobile app with a reason entered in the highlighted Reason field, and an arrow on Skip Task.

The task list shows the saved status. Select a task to review its details.

The Schedule Tasks screen in the mobile app with the Completed tag on one task and the Skipped tag on the other highlighted.

A skipped task opened in the mobile app, showing the Participant, task, Optional requirement and description, followed by the Skipped Reason and Skipped At time.

Clock-out and Saved Task Results

Mandatory tasks block clock-out. A mandatory task must be completed or skipped before the Support Worker can clock out.
Incomplete tasks appear in the workflow. Astalty does not send a separate task push notification. The worker sees them in the shift workflow and on the clock-out blocker screen.
Skip reasons are required. The reason must contain at least 10 characters.
A saved result does not change on a second attempt. The app reloads the list to show the existing complete or skipped status.
Group support tasks can have different scopes. Astalty groups tasks for the whole Group Support separately from tasks for one Participant.