Completing Support Tasks

Overview

This section covers how to review and complete Shift Tasks in the Support Worker App.

How to View Shift Tasks

Open the relevant Shift, select View Shift Details, then select Schedule Tasks. Select a task to view its description, requirement level, and completion status.

How to Complete Shift Tasks

Select Mark Complete or Skip Task. Skipping requires a reason of at least 10 characters.

The completion status will be displayed in the list of tasks. You can tap on the task to see more details.

Important Notes

1. Mandatory tasks block clock-out - A mandatory task must be completed or skipped before the Support Worker can clock out.
2. No task push notification - Support Workers see incomplete tasks in the shift workflow and on the clock-out blocker screen.
3. Skip reasons are required - The reason must contain at least 10 characters.
4. Already completed or skipped tasks - If a task has already been completed or skipped, another attempt does not change the saved result. The app closes the action and reloads the Schedule Tasks list to show the current status.
5. Group support tasks - Group supports can include group-level tasks and tasks for an individual Participant. The app groups them accordingly.