Viewing Your Schedule in the Support Worker App

Overview

Open Schedule in the app to review your upcoming supports and find incomplete shifts that need attention.

Steps to View Your Calendar

On the bottom menu of the app, tap Schedule.
Use the arrows at the top of the page to move between weeks.
Select a day to view its scheduled supports.

Seeing Who You Are Working With

Open a shift from Schedule or Overview and scroll to Working With in the shift details.

Each co-worker is listed with the start and end time of their own shift. The times are shown in the shift's timezone.
For a shift linked to an Activity, Other Participants lists the active Participants attending the same Activity Event who are not already on your Support or Group Support.

The section only includes active co-workers on published, non-cancelled work. It is hidden when nobody else is listed, and it does not appear on a cancelled shift.

Calendar Indicators

The current day is highlighted with blue text and a dashed border.
A dot beneath the date indicates that you have one or more supports scheduled on that day.

Additional Access via Overview

From Overview, you can also see:

Today's shift workflow and your next upcoming shift.
Under Needs attention, how many Participant Records still need your acknowledgement, and how many incomplete shifts have missing clock times, Travel During details, or a required support note.
The notification bell and unread notification count.
When your organisation uses the On-Call Roster, On call now, your On call period and Remote work. See On Call in the Support Worker App.

Changes to your Schedule - Push Notifications

The app can send notifications when a shift is assigned, unassigned, updated, cancelled, deleted, published, or available on the Shift Board. A notification with a destination opens the related shift or Shift Board entry.

When multiple shifts are published together, a single notification can summarise the shifts assigned to you.

See App Notifications for the full list.