Shift Board - Support Worker App

Overview

Use Shift Board to review open Participant, group support, and internal shifts, express interest, or decline. The board keeps your response status visible until the shift is assigned or closed.

From the Shift Board, you can:

• View available shifts
• Express your interest in a shift
• Decline a shift
• See shifts you have declined
• Track shifts that have been approved

Accessing the Shift Board

1. Open the Support Worker App.
2. Tap the Shift Board icon located at the bottom of the screen.
3. The page opens as Current Shift Board. Use the filter icon to switch between Current and Past, sort by Shift date or Broadcast date, and order results Earliest first or Latest first.

Viewing Shift Details

To see more information about a shift:

1. Tap on the shift listing.
2. Review the shift date and time, plus the details that apply:

• A Direct Support shows the Participant, support details, and address.
• A Group Support shows the group support name, Participants, details, and an address when one is supplied.
• An internal shift shows its name and details instead of a Participant. The address only appears when the shift has a Site assigned.

From this screen, you can choose to Express Interest or Decline.

Expressing Interest in a Shift

• Tap Express Interest.
• If the shift is part of a recurring support series, you will be prompted to choose whether you would like to:
  • Express interest in all shifts in the series (for example, All 4 shifts), or
  • Express interest in the first shift only.
• Confirm your response. For a single shift, select Confirm on iPhone or Express Interest on Android. The app returns you to the Current Shift Board after it sends your response.

Shifts you have applied for remain visible in the Current Shift Board and display an Awaiting Approval status chip until they have been allocated to a Support Worker. You can tap the shift at any time to review its details and status.

Declining a Shift

• Tap Decline.
• A confirmation prompt will appear asking you to confirm your decision.
• After you confirm, the app returns you to the Current Shift Board.
• You can change your decision while the broadcast is still open and the shift has not started, been approved, rejected, reassigned, or expired.
• Declined shifts move to the Past Shift Board.

You can tap the shift at any time to review its details and status.

Shift Status Updates

• Awaiting Approval: Your interest has been submitted and is pending review.
• Approved: You were assigned to the shift. Once published, the shift appears on your Schedule.
• Rejected: An admin has rejected your expression of interest. The shift shows a Rejected badge, you'll receive a push notification with the reason, and you cannot express interest in that shift again.
• Reassigned: The shift was assigned to someone else.
• Expired: The broadcast ended without an active response you can change.
• Declined: You declined the shift.
• Past Shift: The shift has started and no other response status applies.

Tap a declined or approved shift to see its details and current status.

Shift Board - Support Worker Video