Enabling a User to be Scheduled on Supports

Overview

In Astalty, you can control which users can be assigned to supports and use the worker actions in the app. Set Can be Scheduled for Supports when inviting a user or later from the user's Permissions page.

Method 1: Invite a New User as a Support Worker

1. From the left-hand side menu, go to Users.
2. Click Invite User.
3. Select Support Worker as the role.
4. Check Can be Scheduled for Supports is on. Selecting Support Worker turns it on.

5. Fill in the required information.
6. Scroll to the bottom of the drawer and select Invite User.

Method 2: Update an Existing User

1. Go to the Users section and open the profile of the team member that you want to schedule for support.
2. Open Permissions, then select Edit in the Scheduling section.

3. Turn on Can be Scheduled for Supports, then select Update.

The Scheduling card then reads This user can be scheduled for Supports.

Inviting a Support Worker Video

The following video outlines how you can invite a Support Worker into Astalty.