Enabling a User to be Scheduled on Supports

Overview

In Astalty, you can control which users are eligible to be scheduled on supports. This can be set either when inviting a new user or by updating an existing user’s profile.

Method 1: Invite a New User as a Support Worker

1. From the left-hand side menu, go to Users.
2. Click Invite User.
3. Select Support Worker as the role.
4. Tick This User can be Scheduled for Support.

1. Fill in the required information.
2. Scroll to the bottom of the page and Invite User.

Method 2: Update an Existing User

1. Go to the Users section and open the profile of the team member that you want to schedule for support.
2. Head to their Permissions page, and click on Edit in the Scheduling section.

1. Tick the option: This User can be Scheduled for Supports. Click Update.

This change will be reflected on the Users Permissions page.

Inviting a Support Worker Video

The following video outlines how you can invite a Support Worker into Astalty.