- Administration
- Imports
- Import Results
Import Results
Open an import from Settings > Imports to see its progress and row-level results.
Checking How an Import Went
The Import Details card identifies the import and can show these counts:
- Total Records: rows read from the file.
- Imported: rows that created records.
- Updated: rows that updated existing records.
- Failed: rows that could not be processed.
- Skipped: rows excluded at confirmation or skipped by the selected matching mode.
- Ready to Import and Ready to Update: validated rows awaiting confirmation.
The result table shows each row's status and its error or warning messages. Possible row outcomes include Pending, Ready to Import, Ready to Update, Validated, Created, Updated, Skipped, and Failed. Document imports use document-specific outcomes, including Imported and Invalid Target.
Import Statuses
| Status | Meaning |
|---|---|
| Pending | The import is waiting to start. |
| Processing | Astalty is validating or applying rows. |
| Awaiting confirmation | Validation has finished. Select the rows to import; no records have been created yet. |
| Completed | Processing finished without failed rows. Skipped rows may still be present. |
| Completed with errors | Some selected rows succeeded and others failed. Successful changes remain in Astalty. |
| Failed | The import could not complete, or validation produced no usable rows. Check row messages before assuming that nothing changed. |
Archiving changes how an import is listed; it does not undo records already created or updated. Archiving an import awaiting confirmation discards that unconfirmed import without creating records.
Downloading the Failed Rows
When Download Failed Rows appears under Actions, it produces a CSV containing the original template values, Row, and Failure Reason. Multiple reasons for one row are combined in that cell. Created, updated, and skipped rows are omitted.
Document imports do not provide a failed-row CSV. Review their result details and work with Astalty on the requested import.
Fixing the Rows and Importing Them Again
For Plan Managers, Organisations, and Contacts, correct rows on the review screen before confirmation. See Fixing Import Rows.
For other CSV imports:
- Download the failed rows.
- Correct each value described in Failure Reason.
- Remove the added Row and Failure Reason columns if desired.
- Create another import of the same type and upload the corrected rows.
- Select the appropriate matching mode, review the new results, and confirm only the intended rows.
Re-uploading a full file does not always create duplicates. The selected matching mode controls what happens when a row matches an existing record. Confirm the match fields and protected fields in the import-specific guide.
Which Imports Offer This
Failed-row downloads are available for Users, Plan Managers, Participants, Contacts, Organisations, and Sites. They are not available for Case Notes or Documents; review those row details with Astalty instead.
Still Stuck?
Download the original file from Actions when you need to compare it with the results. If an error is still unclear, contact imports@astalty.com.au.