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Astalty now includes a dedicated Feedback & Complaints feature (currently in beta), giving organisations a centralised place to capture, track, and resolve feedback and complaints from Participants, families, advocates, and staff.
This is a brand new addition to Astalty, built on top of the existing Forms feature. Once enabled on your account, a Feedback & Complaints menu item will appear in your main navigation, providing a live register of all submissions received.
The register is split into two tabs — Feedback for general feedback, compliments, and suggestions, and Complaints for formal complaints that require investigation and resolution. Each entry is displayed with a reference number, current status, assigned team member, submitter details, subject, and timestamps. You can filter by status, assignee, and archived status, and search across all entries.
Feedback & Complaints forms are created using the new Feedback & Complaints Form template in the Forms builder. The template comes pre-built with sections for feedback type, sentiment, submitter contact details, service experience ratings, feedback details, background information, and an acknowledgement. Any submission made against a form built from this template will automatically appear in the register.
Published Feedback & Complaints forms can be embedded directly on your organisation's website using either an embed code or an iframe. Submissions made through the embedded form flow straight into your Astalty register in real time, so nothing is missed.
Each entry in the register has a dedicated follow-up screen showing the full submission alongside key details including reference number, type, status, sentiment, assignee, submitter contact information, subject, details, and follow-up and resolution notes. From here you can update the status of an entry through a structured workflow — New, Acknowledged, In Progress, On Hold, Resolved, and Closed — and record notes as the matter progresses.
Entries can be assigned to a team member directly from the edit panel. When someone is assigned, they receive a notification so nothing falls through the cracks.
Any entry can be exported as a PDF from the Actions menu, capturing the full details of the submission in a single shareable document for audits, evidence, and stakeholder reporting.
Once an entry has been marked as Resolved or Closed, it can be archived. Archiving also archives the linked form submission. Archived entries can still be viewed by changing the Archived filter on the register.
You can configure notifications to alert team members as soon as a new feedback or complaint entry is submitted, ensuring the right people are informed immediately.
To enable Feedback & Complaints on your account, reach out to support@astalty.com.au.
Full documentation is available in the following guides:
The App Privacy setting allows administrators to control whether support workers can take screenshots or record video within the Astalty mobile app. This setting is found within Scheduling Settings and can be updated by any user with permission to manage Scheduling Settings.
From the left-hand menu, navigate to Settings.
Select Scheduling Settings.
Scroll to the App Privacy section.
Choose one of the following options:
Allow Screenshots – Support workers can take screenshots within the mobile app.
Forbid Screenshots – Screenshots and video recording are blocked within the mobile app for all support workers.
When Forbid Screenshots is selected, support workers will see a Screen Capture Disabled notification if they attempt to take a screenshot within the app. The screen will appear blurred, and any file or video created will be black rather than capturing the app content.
This feature only works correctly if the support worker has the latest version of the Astalty app installed. Make sure your support workers update the app to ensure this setting is enforced.
For more information, visit the App Privacy guide.
The All Signature Requests page includes a filter option to help you find specific requests quickly. Click the filter icon next to the search bar to open the filter menu.
The following filters are available:
Status – Filter requests by their current status (e.g. All Signed, Pending).
Sent at – Filter requests by the date they were sent.
Requested by – Filter requests by the team member who created them.
The Requested by filter opens a searchable picker of users, making it easy to view all signature requests created by a specific team member. This is particularly useful for organisations where multiple people send eSignature requests.
For more information, visit the Requesting Signatures guide.
We've released a new Schedule Alerts report under Scheduling > Review that scans your rostered shifts and flags potential SCHADS Award compliance issues — overtime, fatigue management, broken shift rules, and minimum and maximum shift durations — all in one place. It's designed to give schedulers a fast way to spot award risks before shifts are published or sent to payroll, with each alert showing why the shift was flagged, the relevant clause references, and which employment types the rule applies to.
Key Information:
Scans both published and unpublished shifts against SCHADS Award rules.
Four alert Categories at launch: Broken Shifts, Fatigue Management, Overtime, and Shift Duration.
Filter by date range and Category, plus a search field for Support Worker or Participant name.
The Award Alerts pop-out on each shift row shows the alert name, a plain-language description of the impact, the SCHADS clause references, and the employment types the rule applies to (Full Time, Part Time, Casual).
Multiple alerts per shift are supported — the Alerts badge shows the total count for that shift across all Categories.
Jump straight to a flagged shift from the row's three-dot menu to adjust times or swap Support Workers.
The report is read-only and informational — alerts do not block a shift from being published or processed in a Timesheet Batch.
For more information, visit the Schedule Alerts guide.
You can now control how Astalty responds when you try to assign a Support Worker to a shift that clashes with another support already on their roster. The new Conflicting Shifts setting sits in the Worker Suggestions section of your Scheduling settings, alongside Incompatible Support Workers, and lets you choose between flagging the clash with a warning or blocking the assignment outright.
Key Information
Choose between Warn Only and Prevent Selection to suit how strictly you'd like to manage scheduling clashes.
When scheduling from the Participant view, the Support Worker selection pop-out will display whether each worker is unavailable or blocked from selection.
When scheduling from the Support Worker view with Warn Only selected, an icon will indicate the worker is unavailable but you can still create the support.
When scheduling from the Support Worker view with Prevent Selection selected, the support can't be created and an explanation will be displayed.
For more information, visit the Scheduling Settings guide.
We've made some enhancements to the Supports Report to give you better visibility over travel and more flexibility when reviewing your data. The report now includes a Kilometres column alongside a Total Kilometres figure in the report summary, so you can see travel at both the individual support and overall level. We've also added the ability to sort the report by key columns to help you analyse your supports more efficiently.
What's New:
Added a Kilometres column to the Supports Report
Added Total Kilometres to the report summary, alongside Total Supports and Total Hours
Added the ability to sort the report by Start Time, Finish Time, and Kilometres
For more information, visit the Supports Report guide.
You can now select or clear every Participant Tag in the dropdown with a single click — making it faster to filter Participants when most tags apply and you only need to leave a few out.
What's New:
Select all option at the top of the Participant Tags dropdown selects every Tag at once
Deselect all option clears your Tag selection in a single click
Easily refine your filter by deselecting individual Tags after selecting all
For more information, visit the Participant Tags guide.
You can now apply Tags directly to individual Contacts — both personal and professional — to capture the unique capabilities and skills that set each person apart. Tags surface at a glance in the Contacts table, so identifying the right person no longer means scanning through profiles one by one.
What's New:
Apply Tags directly to any Contact in the Directory, including personal and professional Participant Contacts.
Tags are visible in the Contacts table for quick at-a-glance identification.
Filter and search Contacts by Tag to quickly surface people with specific capabilities or attributes — for example, Auslan, Telehealth, Deaf Friendly, Bulk Billing, Mobile, or Waitlist Full.
Create custom Tags on the fly, including custom colours in RGB, HSL, or HEX.
Admins can manage the full Tag library from the Directory Settings page.
For more information, visit the Contact Tag guide.
We've expanded the filters available on the Schedule so you can narrow down shifts more precisely, with options that adapt to the view you're working in. Whether you're rostering by Support Worker, reviewing a Participant's supports, or checking activity across a Site, the filter panel now surfaces the options that are actually relevant to that view — and hides the ones that aren't.
What's new:
Added new Site (beta) and Activity filters, available across all three Schedule views.
Added a Shift Type filter (Support, Group Support, Shift, Unpaid Break), available in Support Worker and Participant views.
Added a Worker Gender filter (Male, Female, Other), available in Support Worker view.
Added a Worker Age filter with comparator options (is, is less than, is more than) and a free-text value, available in Support Worker view.
Filters now adapt to the selected view — filters that aren't available in the current view appear greyed out, with a tooltip explaining why.
For more information, visit the Viewing the Schedule guide.
The Completed Supports Without Notes Report is now also available as a downloadable export. Head to the Exports page, choose your date range and filters, and Astalty will generate a CSV of every completed support that's missing a case note — making it easier to share with team leads, follow up on compliance gaps, or work through overdue notes outside of Astalty.
What's new:
Generate a CSV export of all completed supports without notes, accessible from Exports > Shifts > Supports Without Notes Export.
Filter by date range to scope the export to the period you need.
Filter by Cancellation Status — choose Not Cancelled, Cancelled, or both by clearing the selection.
Optional Participants filter — leave blank to include all Participants, or select one or more from the drop down.
Optional Users filter — leave blank to include all Users, or select one or more from the drop down.
Export columns include Support Worker, Participants, Start Time, End Time, Clock In At, Clock Out At, Days Since Clock Out, and Cancellation Status.
For more information, visit the Supports Without Notes Export guide.