24 March 2026

This training session covered Shift Alerts & Clashes.

We covered the following:

Overview
- Purpose of Shift Alerts
- Importance for payroll and approvals
Accessing Shift Alerts
- Navigation path (Scheduling → Review → Shift Alerts)
Understanding the Shift Alerts Table
- Key columns (Support Worker, Shift Type, Start/End Time, Status)
- Sorting and identifying alerts
- Visibility of cancelled supports
Actioning Alerts
- Missed Clock Ins (how to complete)
- Missed Clock Outs (how to complete)
- Using quick actions vs View Support
Undo Clock In/Out
- When to use
- Key considerations (permanent action)
Audit Trail
- Where to find it
- What information it provides
Cancelled Shifts
- Viewing cancellation details
- Updating cancellation information
- Sending shifts for approval

Overview
- Purpose of the report
- Types of conflicts identified
Accessing the Report
- Navigation path (Scheduling → Review → Shift Clashes Report)
Filtering the Report
- Using date range filters to refine results
Understanding Clash Types
- Colour-coded indicators:
  - Red (overlaps, leave conflicts)
  - Orange (travel time conflicts)
Viewing Clash Details
- Clicking into a support
- Understanding conflict breakdown and explanations
Investigating Clashes
- Using actions:
  - View Schedule
  - View This Support
  - View Clashing Support
Resolving Clashes
- Reassigning or rescheduling shifts
- Unassigning support workers
- Movement of shifts to Unassigned Shifts tab

For more information, visit the following guides:

New Feature Highlight

Cloning Tasks