14 April 2026

This training session covered Group Supports & Staff Payments

We covered the following:

Overview
- Purpose of Group Supports
- Difference between support types (Direct Support, Group Support, Shift, Break)
Configuring Supports
- Setting Time and Date
- Selecting Support Type (Service Type)
- Group Support Name
- Setting the Charge Item Set
- Group Support Address
- Assigning Support Workers
- Meal Breaks
- Selecting Participants
- Group Travel
  - Travel types (To Support, During Support, From Support)
  - Configuring duration, distance, and driver
  - How "During Support" travel is shared across participants
- Support and Admin Details
- Setting Charges
  - Automatic charges via Charge Item Set
  - Manual charges and when to use them
- Additional Charges
Managing Group Shifts
- Duplicating a Group Support
  - Cloning an existing shift to save setup time
- Editing a Group Shift
- Adding Notes and Documents
- Assigning Support Workers Later
- Updating Participant Details
  - Viewing participant profile, cancelling support, and adding notes
- Managing Charges per Participant
  - Deleting charges and adding custom charges
- Updating Support Worker Shift Details
  - Adding breaks, clocking in, contacting workers, publishing/unpublishing
- Updating Travel
- Adding Participants After the Shift

Overview
- Purpose of Staff Payments
Staff Payment Setup
- Payment rates
- Bank account configuration (ABA)
- Contractor setup
Processing Payments
- Creating a payment batch
- Calculating and finalising payments
- Downloading the ABA file
- Marking payments as paid
Reports
- Staff Payments report (Admin view)
- My Payments report (Contractor view)
- Export options

For more information, visit the following guides:

New Feature Highlight

Support Tasks