# 24 March 2026

Source: https://docs.astalty.com.au/training-and-updates/sessions/march-2026/24-march-2026

> This training session covered Shift Alerts & Clashes.

This training session covered Shift Alerts & Clashes.

Video walkthrough: Astalty Weekly Training 24th March 2026 - Scheduling - Shift Alerts & Clashes.

## We covered the following:

### Shift Alerts

- **Overview**
  - Purpose of Shift Alerts
  - Importance for payroll and approvals
- **Accessing Shift Alerts**
  - Navigation path (Scheduling → Review → Shift Alerts)
- **Understanding the Shift Alerts Table**
  - Key columns (Support Worker, Shift Type, Start/End Time, Status)
  - Sorting and identifying alerts
  - Visibility of cancelled supports
- **Actioning Alerts**
  - Missed Clock Ins (how to complete)
  - Missed Clock Outs (how to complete)
  - Using quick actions vs View Support
- **Undo Clock In/Out**
  - When to use
  - Key considerations (permanent action)
- **Audit Trail**
  - Where to find it
  - What information it provides
- **Cancelled Shifts**
  - Viewing cancellation details
  - Updating cancellation information
  - Sending shifts for approval

### Shift Clashes Report

- **Overview**
  - Purpose of the report
  - Types of conflicts identified
- **Accessing the Report**
  - Navigation path (Scheduling → Review → Shift Clashes Report)
- **Filtering the Report**
  - Using date range filters to refine results
- **Understanding Clash Types**
  - Colour-coded indicators:
    - Red (overlaps, leave conflicts)
    - Orange (travel time conflicts)
- **Viewing Clash Details**
  - Clicking into a support
  - Understanding conflict breakdown and explanations
- **Investigating Clashes**
  - Using actions:
    - View Schedule
    - View This Support
    - View Clashing Support
- **Resolving Clashes**
  - Reassigning or rescheduling shifts
  - Unassigning Support Workers
  - Movement of shifts to Unassigned Shifts tab

For more information, visit the following guides:

- [Shift Alerts](https://docs.astalty.com.au/guide/scheduling/shift-alerts)
- [Shift Clashes Report](https://docs.astalty.com.au/guide/reports/shift-clashes-report)

**New Feature Highlight**

[Cloning Tasks](https://docs.astalty.com.au/guide/tasks/creating-tasks#cloning-tasks)