# 19 February 2026

Source: https://docs.astalty.com.au/training-and-updates/changelog/february-2026/19-february-2026

> Astalty updates released on 19 February 2026: Auto-Generated Incident Numbers; Utilisation Export Update; Improved Navigation (Open in New Tab); Undo Clock...

## Auto-Generated Incident Numbers

We've made a practical improvement to the way Incidents are managed in the system.

From now on, every Staff and Participant Incident form is automatically assigned a unique Incident Number at the time it's created. This number is displayed directly within the Incidents Register and is fully searchable, making it easier than ever to locate and reference specific records.

This enhancement was introduced to support clearer, more efficient incident management - particularly for Participants who may have multiple or recurring incidents. Instead of relying solely on names, dates, or descriptions, teams can now quickly search and reference a precise Incident Number, reducing ambiguity and saving time.

The addition of unique Incident Numbers also strengthens communication across the organisation. Whether you're documenting details in case notes, liaising with internal teams, engaging external stakeholders, or tracking follow-ups and related documentation, having a consistent reference point ensures everyone is aligned on the exact incident being discussed.

Overall, this update enhances record management, improves traceability, and provides greater oversight across all incidents - helping teams work more efficiently while maintaining clarity and accuracy in every interaction.

![The Participant Incidents list with the Reference column highlighted, showing incident numbers in the format INC-2026-00009 alongside Status, Severity, Category and Incident Date.](https://docs.astalty.com.au/assets/incident-reference-numbers.png)

For more information, visit the following guides:

- [Participant Incidents](https://docs.astalty.com.au/guide/incidents/participant-incidents)
- [Staff Incidents](https://docs.astalty.com.au/guide/incidents/staff-incident)

## Utilisation Export Update

Following user feedback, two new columns have been added to the **Utilisation Export** to display the Total Units applied to a Service and the corresponding Unit Type (e.g. hours).

- Total Units
- Total Units Unit

![A row of the Utilisation Export spreadsheet with remaining amounts and units, and the Total Units and Total Units Unit columns highlighted, showing 72 and hour.](https://docs.astalty.com.au/assets/utilisation-export-2.png)

For more information, visit the [Utilisation Export](https://docs.astalty.com.au/guide/exports/utilisation-export) guide.

## Improved Navigation (Open in New Tab)

You can now open Participant profiles and related pages in a new tab, making it easier to navigate the system without losing your place. This update allows you to review information side-by-side, switch between pages more efficiently, and maintain your workflow.

Open **Participant profiles** in a new tab using:

- **CMD + Click** (Mac)
- **CTRL + Click** (Windows)

This functionality works system-wide, including within Participant profiles (e.g. opening the Financial page in a new tab).

This enhancement provides greater flexibility when navigating between Participants and their related records.

## Undo Clock Out

Following our recent update introducing the ability to undo a Clock In, we've expanded this functionality to provide even greater flexibility in managing shifts.

Schedulers can now **undo a Clock Out**, making it easier to correct shifts that did not proceed as planned - for example, where a Support Worker clocked in and out but the shift did not go ahead.

This enhancement provides greater control when managing attendance errors and ensures shift records can be accurately updated when circumstances change.

![An open support with the three-dot menu on the Support Worker's shift highlighted and open, and an arrow pointing to Undo Clock Out.](https://docs.astalty.com.au/assets/undo-clock-out-1a.png)

![The Undo Clock Out dialog with a red warning that the action cannot be undone, the I understand and acknowledge checkbox ticked and highlighted, a reason entered, and an arrow pointing to the Undo Clock Out button.](https://docs.astalty.com.au/assets/undo-clock-out-2.png)

For more information, visit the [Shift Alerts](https://docs.astalty.com.au/guide/scheduling/shift-alerts) guide.

## Custom Invoice Prefix

Users can now customise their invoice prefix to better align with organisational preferences and internal numbering conventions. This enhancement is especially useful for organisations operating multiple Astalty instances connected to the same Xero account, helping to clearly differentiate invoices across entities or locations.

![The Update Invoice Settings drawer with the Invoice Number Prefix section highlighted, showing INV in the Prefix box and a preview of INV-001-0001 beside it.](https://docs.astalty.com.au/assets/invoice-prefix-2.png)

For more information, visit the [Invoices](https://docs.astalty.com.au/guide/settings/invoices-settings#invoice-number-prefix) guide.

## Improved Multi-Select Dropdown Experience

We've enhanced the multi-select dropdowns used when applying or deselecting users, user groups, and categories across the Astalty platform.

Previously these selections would remain in their original alphanumeric position within the list. Now, any selected items will automatically be grouped at the top of the dropdown. This makes it faster and easier to review your current selections and deselect items when needed.

We hope this update helps streamline your workflows and improves your overall experience.

Notable drop-downs where you'll find this improvement:

### Document Categories

See [Document Settings](https://docs.astalty.com.au/guide/settings/documents-settings) for the current Document Category controls.

![A Participant Document with the Categories drop-down open, and arrows showing NDIS Reports and Therapy Plans selected both in the field and at the top of the list, above the other categories.](https://docs.astalty.com.au/assets/document-categories-selection.png)

### Specific Users and User Groups

You'll find these multi select drop-downs often in places like Notifications and Forms.

![A notification form with the Users drop-down open, and arrows linking three selected users shown in the field to the same names highlighted at the top of the list, above Notification methods.](https://docs.astalty.com.au/assets/user-selection-drop-down.png)

![The Notification recipients section of a notification form, with Primary Coordinator and Service Coordinator ticked, and arrows linking three groups selected in the User Groups field to the same groups highlighted at the top of the open list.](https://docs.astalty.com.au/assets/user-groups-selection.png)

## My Payments Export Improvements

Users can now choose to exclude Participant information from both the **My Payments Export** and the **Recipient Created Tax Invoice (RCTI)**.

This enhancement supports Contract users who may rely on these documents as evidence of income but are required to withhold Participant details for confidentiality.

![A Payment Batch opened from My Payments, with the Actions menu highlighted and an arrow pointing to Export as PDF, above Download RCTI. Below are the Summarised by Charge Item table and the charges in the batch.](https://docs.astalty.com.au/assets/my-payments-1.png)

![The Export Payment Batch dialog with the Exclude Participant information checkbox ticked and highlighted, and an arrow pointing to the Export button.](https://docs.astalty.com.au/assets/exclude-participants-1.png)

![An exported Payment Batch PDF showing the batch Period, Date Paid and Name, a summary by Charge Item, and a table of charges with Date, Charge Item, Quantity, Payment Rate and Payment Amount but no Participant column.](https://docs.astalty.com.au/assets/my-payments-2-1771461555.png)

For more information, visit the [Staff Payments - Reports & Exports](https://docs.astalty.com.au/guide/finance/staff-payments/reports-and-exports) guide.

## Filter User Export By User Groups

We've added more flexibility to User Exports in Astalty. You can now filter by User Groups when exporting user details, allowing you to generate targeted lists based on specific roles or group classifications. This means you're no longer limited to exporting your entire user base and manually refining it afterward. You can select the relevant group upfront and export exactly what you need.

This update could be particularly helpful when preparing email communications for specific cohorts, such as Support Workers or other defined user groups. By filtering at the export stage, you'll save time, reduce manual handling, and minimise the risk of including the wrong contacts.

It's a simple enhancement, but one that makes extracting user data easier and more efficient.

![The Users Export page with the User Groups (optional) filter highlighted under Export Filters, showing two User Groups selected, above the Create Export button.](https://docs.astalty.com.au/assets/users-export-by-user-group.png)

## Notes for Shift Hours and Travel Approvals

Users can now add and view notes within Shift Hours and Travel Approvals. This update improves transparency by allowing clear reasoning to be recorded and shared with relevant team members, helping reduce unnecessary back-and-forth communication and supporting a clearer approval process.

![The Approve Shift Hours dialog showing the Scheduled and Clocked in times, each with a Set button, the Approved start time and end time, a Note explaining the approval, and the Approve button.](https://docs.astalty.com.au/assets/shift-hours-approval-1.png)

![The Approve Travel dialog with During distance (km) set to 27, During duration (min) set to 0, a Note explaining the extra kilometres, and the Approve button.](https://docs.astalty.com.au/assets/travel-approval-1.png)

![The Shift Approval screen in the Support Worker app showing the scheduled, clock in and clock out, and approved start and end times, with the Approval Note highlighted at the bottom.](https://docs.astalty.com.au/assets/shift-approvals-app-2.png)

![The Travel During Support approval screen in the Support Worker app showing the Scheduled Distance and Scheduled Duration, a highlighted Approval Note, and a Distance Approval section with an Actual Distance and Approved Distance of 27 km.](https://docs.astalty.com.au/assets/shift-approvals-app-3.png)

For more information, visit the following guides:

- [Shift Approvals](https://docs.astalty.com.au/guide/scheduling/shift-approvals)
- [Support Worker App Grid](https://docs.astalty.com.au/guide/scheduling/support-worker-app/support-worker-app-overview#shift-hours-and-travel-approvals)

## User Login History Export

We've introduced a new **Login History Export**. Account Owners can now export a detailed list of user login history directly from Astalty. This provides greater visibility into account access activity, supporting oversight, auditing, and internal governance requirements.

This will generate an export containing all login attempts for your organisation, including successful logins and failed attempts - making it easier to review access patterns, monitor usage, and retain records where needed.

For security and privacy reasons, this functionality is available to the **Account Owner** only.

![The Login History Export page, describing an export of all login attempts with their IP addresses and locations, with From and To date filters and a Create Export button.](https://docs.astalty.com.au/assets/login-history-export.png)

For more information, visit the [Login History Export](https://docs.astalty.com.au/guide/exports/login-history-export) guide.