# User Acknowledgements

Source: https://docs.astalty.com.au/guide/users/user-acknowledgements

> See which Participant Records a staff member still needs to acknowledge, and send a reminder.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

## Overview

The **Acknowledgements** tab on a staff member's [User profile](https://app.astalty.com.au/users) lists the Participant [Records](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/record-acknowledgement) they've been asked to acknowledge, with status and how long each has been outstanding.

![The Acknowledgements tab on a user's profile, with Assigned, Outstanding, Overdue and Acknowledged tiles above a table of Records showing status, sent and due dates, and days outstanding. A Send Reminder button sits in the top right.](https://docs.astalty.com.au/assets/user-acknowledgements.png)

Four tiles summarise their Records - **Assigned**, **Outstanding**, **Overdue**, **Acknowledged** - click one to filter the table to that status. Search by Record, Participant or Record Type name, or use the **Status** filter.

The table shows, per Record:

| Column           | Shows                                                        |
| ---------------- | ------------------------------------------------------------ |
| Item             | Record name, with the Participant and Record Type underneath |
| Status           | Outstanding, Overdue, or Acknowledged                        |
| Sent             | When the Record was assigned to this person                  |
| Due              | The shift date the Record is tied to                         |
| Acknowledged     | When the person acknowledged it, blank until they do         |
| Days Outstanding | Days since Sent, blank once acknowledged                     |

A Record is **Overdue** once its shift date has passed without acknowledgement, otherwise it's **Outstanding**.

> **Covers shifts 4 weeks back, 2 weeks ahead**
>
> The tab only lists Records tied to shifts from 4 weeks ago to 2 weeks from today. For acknowledgement status over a custom date range, or across your whole team, use the [Record Acknowledgement Report](https://docs.astalty.com.au/guide/reports/record-acknowledgement-report).

## Sending a Reminder

Click **Send Reminder** to notify the person about every outstanding Record they still have to acknowledge. The button only appears while something is outstanding.

> **One reminder per person every 6 hours**
>
> Astalty limits reminders to once every 6 hours per person - sending again sooner fails with "Nothing outstanding is due a reminder."

To set which Records require acknowledgement, see [Record Acknowledgement](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/record-acknowledgement). To download acknowledgement data, see the [Record Acknowledgements Export](https://docs.astalty.com.au/guide/exports/record-acknowledgements-export).