# Support Worker App Overview Source: https://docs.astalty.com.au/guide/scheduling/support-worker-app/support-worker-app-overview > Download links for the Astalty Support Worker app (Apple App Store and Google Play), plus a tour of app features with a video walkthrough. Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling. ## Overview The Support Worker app gives rostered workers their schedule, shift details, Participant information, clock actions, notes, tasks, travel, availability, and notifications. The video demonstrates the main workflow. Video walkthrough: support worker application overview. ## Downloading the App Support Workers install Astalty from the Apple App Store (iPhone/iPad) or Google Play (Android). Use these links when someone needs to install the app for the first time, or reinstall it after resetting access: - **[Apple App Store](https://apps.apple.com/au/app/astalty/id6748627241)** - iPhone and iPad - **[Google Play](https://play.google.com/store/apps/details?id=com.astalty.production.app\&hl=au)** - Android Search for **Astalty** in either store if you prefer not to use the links. The publisher should be **Astalty Pty Ltd**. > **For support teams** > > Keep these store links handy when helping users reinstall the app or reset access. They match the download destinations used in the Astalty web app. ## App Availability App Store and Google Play availability depends on the country or region of the device's store account. If the store links do not offer the app, contact to confirm availability for that region. The browser version has separate access requirements. See [Can I access Astalty from outside Australia?](https://docs.astalty.com.au/guide/security#can-i-access-astalty-from-outside-australia). ## Viewing Shifts Support Workers can view their current shifts or upcoming shifts on the **Overview** tab, or they can navigate between weeks using the calendar view. ![The app's Overview tab showing Today's shifts, with completed shifts and Travel entries showing claimed kilometres, and a later shift marked In progress with an Action Items bar reading 0 of 1 required.](https://docs.astalty.com.au/assets/img_8178.png) ![The app's Overview tab showing the Upcoming shift for Tuesday, 3 November 2026, a shift and a Travel entry with scheduled kilometres, followed by the On call now and On call sections.](https://docs.astalty.com.au/assets/img_8177.png) ![The Schedule screen in calendar view for the week 02/11/2026 - 08/11/2026, with Tue 3 selected, listing the day's shifts, Travel entries and a Break.](https://docs.astalty.com.au/assets/img_8176.png) ## Viewing a Participant Profile Tap a shift and select **View Participant** to open their profile. What you can see there is controlled by the organisation's visibility settings and features. See [Participant Details App View](https://docs.astalty.com.au/guide/scheduling/support-worker-app/participant-details-app-view) for what each section holds and how it is configured. ![The app's Overview tab showing Today's shifts, where each shift card shows the Participant's name, such as Elena Marchetti, Kaylah Nicolas and Melyssa Huel.](https://docs.astalty.com.au/assets/img_8178-2.png) ![The Overview tab with a completed shift's action menu open, offering Write Note, View Shift, View Participant and Close.](https://docs.astalty.com.au/assets/img_8180.png) ![The Participant Details screen in the app, showing the Participant's initials, name, age and gender, then the Participant Alerts, Addresses, Goals and Risks sections.](https://docs.astalty.com.au/assets/img_8181.png) ![The Participant Details screen scrolled to the Goals, Risks, Information Items and Records sections, with items such as Background Information, Communication Preferences and an unread Medication List record.](https://docs.astalty.com.au/assets/img_8182.png) ## Acknowledging Required Records Where a record is marked as requiring acknowledgement, you are prompted to open it and confirm you have read it. The acknowledgement is recorded against your account, which is how your organisation evidences that the information reached the people supporting that Participant. See [Record Acknowledgement](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/record-acknowledgement) for how records are flagged and tracked. ![The app's Overview tab with Overview highlighted in the bottom menu and an arrow pointing to the Needs attention row reading 3 unread participant records.](https://docs.astalty.com.au/assets/record-acknowledge-3-1776306792.png) ![The Records to Acknowledge screen listing Medication List records for Elena Marchetti, Melyssa Huel and Kaylah Nicolas, each with an Unread badge.](https://docs.astalty.com.au/assets/record-acknowledge-4-1776306798.png) ![A shift's detail screen with the Relevant Records row highlighted, showing 1 record and a 1 Unread badge.](https://docs.astalty.com.au/assets/record-acknowledge-5-1776306811.png) ![The Relevant Participant Records screen, with an arrow pointing to a Medication List record marked Unread under Outstanding.](https://docs.astalty.com.au/assets/record-acknowledge-6-1776306816.png) ![The Participant Details screen with the Records section highlighted, listing a Medication List record marked Unread.](https://docs.astalty.com.au/assets/record-acknowledge-7-1776306838.png) ![A Medication List record open in the app, listing the Participant's medications, allergies and instructions for Support Workers, with an I have read and acknowledge this document switch and a greyed-out Acknowledge Document button at the bottom.](https://docs.astalty.com.au/assets/record-acknowledge-8-1776306841.png) ## Writing Notes Open the support you are documenting, select **Write Note**, and enter the details. The note saves as you type. Select the tick in the top right when you are finished. A required note left unwritten appears under **Incomplete Shifts**. See [Case Noting in the App](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/case-noting-in-the-app) for the full walkthrough, including completing a note you missed. ![The app's Overview tab showing Today's shifts, including a shift marked In progress with an Action Items bar below it.](https://docs.astalty.com.au/assets/img_8195.png) ![The Overview tab with an in-progress shift's action menu open, offering Write Note, View Shift, View Participant, Clock Out and Close, with To Complete (2) at the bottom.](https://docs.astalty.com.au/assets/img_8186.png) ![The note editor with an empty Write your note field, the back arrow and tick at the top, and a 0 / 10 character count above the Attach, Templates and Goals buttons.](https://docs.astalty.com.au/assets/img_8187.png) ![The Templates list, reading Choose a template to add to this note, with a Support Note template.](https://docs.astalty.com.au/assets/img_8188.png) ![The note editor filled in from the Support Note template, with headings such as Overview, Behaviour and Activities partly completed, and the tick at the top right.](https://docs.astalty.com.au/assets/img_8189.png) ## Editing Notes Tap the shift, select **View Shift**, then **Notes**. Tap the note you want to change, then select the pencil icon at the top right. See [Editing a Case Note](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/case-noting-in-the-app#editing-a-case-note). ![The Overview tab with an in-progress shift's action menu open, offering Write Note, View Shift, View Participant, Clock Out and Close.](https://docs.astalty.com.au/assets/img_8190.png) ![The shift detail screen showing Clock In and Clock Out, the Travel and Action Items sections, and Notes showing 1 under Related, followed by Relevant Records and Documents.](https://docs.astalty.com.au/assets/img_8191.png) ![The Notes screen for a shift, listing one note with its date and time, a Participant tag and the name of the user who wrote it.](https://docs.astalty.com.au/assets/img_8192.png) ![A case note open in the app, showing its template headings and content, with the back arrow at the top left and a pencil icon at the top right.](https://docs.astalty.com.au/assets/img_8193.png) ![The note editor open on an existing case note, with the back arrow and tick at the top, and Attach, Templates and Goals buttons at the bottom.](https://docs.astalty.com.au/assets/img_8194.png) ## Travel During a Shift Travel you do while supporting a Participant is recorded against the shift. Open the shift, start travel when you set off, and end it when you arrive. The app calculates the distance and records the duration for approval. See [Record Travel During a Shift](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/record-travel-during-a-shift). ![The Schedule screen with a shift's action menu open, offering Clock Out, Record Travel During, View Shift, View Participant, Write Note and Close.](https://docs.astalty.com.au/assets/img_8196.png) ![The Schedule screen with the travel menu open, offering Start Travel, View Travel and Close.](https://docs.astalty.com.au/assets/img_8197.png) ![The Start Travel screen asking for the odometer reading when the travel started, showing a Last Odometer of 25766 km and a Limit of 20 km, with 25766 already in the Odometer field and a Submit button.](https://docs.astalty.com.au/assets/img_8198.png) ![The Start Travel screen with an odometer reading of 25766 entered, a Limit of 20 km and the Submit button.](https://docs.astalty.com.au/assets/img_8199.png) ![The Schedule screen with the travel menu open, offering End Travel, Update Odometer, View Travel and Close.](https://docs.astalty.com.au/assets/img_8200.png) ![The End Travel screen asking for the odometer reading when the travel ended, showing Last Odometer 25766 km, Limit 20 km and 0 km, with 25766 in the reading field.](https://docs.astalty.com.au/assets/img_8201.png) ![The End Travel screen with an odometer reading of 25784 entered, showing 18 km in green against a Last Odometer of 25766 km and a Limit of 20 km.](https://docs.astalty.com.au/assets/img_8202.png) ![The Schedule screen where the shift marked In progress now shows Claimed: 18km.](https://docs.astalty.com.au/assets/img_8203.png) ## Participant Signature Where Participant Sign-Off is required, clock-out asks **Can the Participant sign off on this support?** Leave it on and collect the signature. If the Participant cannot sign, turn it off and enter a reason of at least 10 characters. See [Participant Sign-off Required](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/clocking-in-and-out-of-a-shift#participant-sign-off-required). ![The app's Overview tab showing Today's shifts, with each shift and Travel entry marked with a green tick, above the On call now section.](https://docs.astalty.com.au/assets/img_8213.png) ![The Clock Out screen with an early clock-out note entered, Can the Participant sign off on this support? switched on and a signature drawn in the Participant Signature box, above the Clock Out button.](https://docs.astalty.com.au/assets/img_8211.png) ![The Clock Out screen with Can the Participant sign off on this support? switched off and a reason entered in the Reason cannot be signed off field, above the Clock Out button.](https://docs.astalty.com.au/assets/img_8212.png) ## Participant Forms Tap a shift, select **View Shift**, then tap **Forms** to see everything that needs completing for it. Forms are grouped as **Participant Forms**, **General Forms** and **Site Forms**. Badges show each Form's state. **Required** means it must be submitted or have an exception before you can clock out. **Submitted** means it is done. 1. Tap the form you want to complete. 2. Tap **Open Form**. It opens in a browser inside the app and signs you in automatically. 3. Fill it in and submit. The list updates when you return. > **When a required form cannot be completed** > > Tap **Submit an Exception** instead, and record why the form could not be filled in. This option only appears on required Participant Forms. ![The app's Overview tab showing Today's shifts, with each shift and Travel entry marked with a green tick, above the On call now section.](https://docs.astalty.com.au/assets/img_8213.png) ![The Unable to Clock Out screen, saying the following items must be completed before you can clock out, with an Incomplete Forms row explaining that mandatory forms must be completed or have an exception submitted.](https://docs.astalty.com.au/assets/img_8204.png) ![The Forms screen listing a Participant Form marked Required, and General Forms including the Participant Incident Report Form and Hazard Report.](https://docs.astalty.com.au/assets/img_8205.png) ![The Forms screen with a required Participant Form selected, showing its Participant and Name with Open Form and Submit an Exception buttons.](https://docs.astalty.com.au/assets/img_8206.png) ![The Submit Exception screen showing the Participant and Form, with a reason entered for why the form could not be completed and a Submit Exception button.](https://docs.astalty.com.au/assets/img_8207.png) ![The Forms screen with the Participant Form now marked Submitted, along with the General Forms.](https://docs.astalty.com.au/assets/img_8208.png) ## Submitting an Incident Incidents are reported through a form your organisation has built, so the questions you see are theirs rather than a fixed Astalty screen. 1. Tap the shift, select **View Shift**, then tap **Forms**. 2. Under **General Forms**, select your organisation's incident form, such as *Participant Incident Report Form*. 3. Tap **Open Form**, complete it and submit. Submitted incidents appear in Astalty for your team to follow up. See [Participant Incidents](https://docs.astalty.com.au/guide/incidents/participant-incidents) and [Staff Incidents](https://docs.astalty.com.au/guide/incidents/staff-incident) for what happens next. ![A completed shift's detail screen listing recorded Clock In and Clock Out times, Travel During Support and Travel From Support, Forms showing 6 optional, and Notes, Relevant Records and Documents.](https://docs.astalty.com.au/assets/img_8220.png) ![The Forms screen with two Participant Forms, and General Forms listing the Participant Incident Report Form, Continuous Improvement Suggestion, Shift Feedback and Hazard Report.](https://docs.astalty.com.au/assets/img_8221.png) ![The Forms screen with the Participant Incident Report Form selected, showing its Name and an Open Form button.](https://docs.astalty.com.au/assets/img_8222.png) ![The Participant Incident Report Form open in the app's browser, at the Incident Details section with the Participant and staff member involved already selected.](https://docs.astalty.com.au/assets/img_8223.png) ![The incident form in the app's browser after submitting, showing Participant Incident Report Form submitted with Back to Astalty and Submit Another buttons.](https://docs.astalty.com.au/assets/img_8224.png) ![The Forms screen with the Participant Incident Report Form now marked Submitted under General Forms.](https://docs.astalty.com.au/assets/img_8225.png) ## Updating Travel A travel entry can be corrected after it is recorded and before it is approved. See [Updating a Travel Entry](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/record-travel-during-a-shift#updating-a-travel-entry). ![The Overview tab with a completed shift's action menu open, offering Write Note, View Shift, View Participant and Close.](https://docs.astalty.com.au/assets/img_8215.png) ![The shift detail screen with the Participant, Details and Location, recorded Clock In and Clock Out times, a Travel section, and Action Items and Related below.](https://docs.astalty.com.au/assets/img_8216.png) ![The shift detail screen with the Travel section highlighted, listing Travel During Support and Travel From Support with their claimed kilometres.](https://docs.astalty.com.au/assets/img_8217.png) ![The Travel details screen showing the Scheduled Distance and Duration, the recorded Start Odometer, End Odometer, Actual Start Time, Actual End Time and Kilometres Lodged, and the Participant, with a pencil icon at the top right.](https://docs.astalty.com.au/assets/img_8218.png) ![The Update Travel Odometer screen with Odometer Start and Odometer End filled in, Claiming 22 km shown in red against a Limit of 20 km, a We did not travel during this shift switch and a Submit button.](https://docs.astalty.com.au/assets/img_8219.png) ## Viewing Risks Risks recorded against a Participant appear on their profile in the app, so the people supporting them can read them before the shift starts. They are only visible where your organisation has made them visible to Support Workers. See [Risks](https://docs.astalty.com.au/guide/scheduling/support-worker-app/participant-details-app-view#risks). ![The Participant Details screen with a Risks section below Goals, listing risks such as Neglect Of Dietary Needs with the start of each description.](https://docs.astalty.com.au/assets/img_8226.png) ![The Risk screen for a Participant's risk, showing its title and Description, a Likelihood of Unlikely and a Consequence of Major, and a list of Controls.](https://docs.astalty.com.au/assets/img_8227.png) ## Clocking into a Shift On **Overview**, open your next support and select **Clock In**. The app asks for a note if you are outside the organisation's early or late tolerance. At the end, select **Clock Out**. Required notes, mandatory Forms, mandatory Schedule Tasks, and incomplete Travel During records must be resolved before clock-out. See [Clocking In and Out of a Shift](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/clocking-in-and-out-of-a-shift). ![The app's Overview tab showing Today's shifts, with earlier shifts ticked and a later shift marked In progress.](https://docs.astalty.com.au/assets/img_8230.png) ![The Shift Clock In screen showing the Scheduled Start and the Current Time with an On Time badge, and a Clock In button.](https://docs.astalty.com.au/assets/img_8229.png) ![The Overview tab with a shift's action menu open, offering Clock In, View Shift, View Participant, Write Note and Close.](https://docs.astalty.com.au/assets/img_8228.png) ## Adding an Active Overnight Period Where a sleepover is interrupted, record the period you were awake and working so it can be paid and claimed correctly. See [Adding an Active Overnight Period in the App](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/adding-an-active-overnight-period-in-the-app). ![A sleepover shift opened in the Astalty app, with the Active Overnight Periods row highlighted below Clock In and Clock Out in the Time section, showing 0 periods.](https://docs.astalty.com.au/assets/active-overnight-app-1.png) ![The Active Overnight Periods screen with no active overnight periods recorded yet, and an arrow pointing to the + icon in the top right.](https://docs.astalty.com.au/assets/active-overnight-app-2.png) ![The Add Active Overnight Period screen showing the Shift window of 9:00pm to 7:00am, with the Start Time, Set end time switch, Reason and Evidence Add photo fields highlighted, and an arrow pointing to the tick in the top right.](https://docs.astalty.com.au/assets/active-overnight-app-3-guide.png) ![The Active Overnight Periods screen with a recorded period highlighted, showing its 11:18pm start, In Progress status, the Participant and the reason, and the + icon in the top right highlighted.](https://docs.astalty.com.au/assets/active-overnight-app-4.png) ![The Active Overnight Periods screen with an arrow pointing to a recorded period, highlighted, showing its 11:18pm start, In Progress status, the Participant and the reason.](https://docs.astalty.com.au/assets/active-overnight-app-7.png) ![The Edit Active Overnight Period screen with the Start Time, Set end time switch turned on, End Time, Duration preset with 45min selected, Reason and Evidence fields highlighted, and arrows pointing to the duration presets and the tick in the top right.](https://docs.astalty.com.au/assets/active-overnight-app-5.png) ![The Clock Out screen in the Astalty app with the warning highlighted that 1 active overnight period is still in progress, above a note requirement for clocking out early, the Note field and the Clock Out button.](https://docs.astalty.com.au/assets/active-overnight-app-6.png) ## Being On Call Where your organisation uses the [On-Call Roster](https://docs.astalty.com.au/guide/scheduling/on-call-roster), **Overview** shows who is **On call now** and your own current or next on-call period. Log each call, meeting or training session you take while on call, so it can be approved and paid. See [On Call in the Support Worker App](https://docs.astalty.com.au/guide/scheduling/support-worker-app/on-call-in-the-app). ![The app's Overview tab showing On call now with Chadd Metz (you) and Priya Nair, the On call section highlighted with Activation still open and On call now until Tue 7:00am, and Remote work with Log remote work.](https://docs.astalty.com.au/assets/on-call-app-home.png) ## Manage Availability Submit once-off or recurring Unavailability from the app. When Leave is enabled, submit a once-off Leave request with a Leave Type and optional supporting documents. Track and manage requests from the same screen. See [Availability Requests](https://docs.astalty.com.au/guide/scheduling/support-worker-app/schedule-and-availability/availability-requests). ![The app's Profile tab under the Support Worker's name and organisation, listing Profile, Your Records, Forms, Resources and Manage Availability, with Sign Out below.](https://docs.astalty.com.au/assets/img_8231.png) ![The Availability Details screen for a weekly recurring request, showing Type, Dates, Recurring Frequency, Unavailable Time, Unavailable Days, Available upon request and an Approval Status of Pending.](https://docs.astalty.com.au/assets/img_8233.png) ![The Create Unavailability form with Type set to Unavailability, Frequency set to Once-off and Unavailable for set to Single Day, plus Date, All Day, Available upon request, From Time, To Time and Reason fields.](https://docs.astalty.com.au/assets/img_8235.png) ![The Manage Availability screen listing a Pending weekly recurring request and an Approved request, each with dates, times and a reason, and a plus icon at the top right.](https://docs.astalty.com.au/assets/img_8232.png) ![The Availability Details screen with the menu from the top-right dots open, offering Edit and Cancel Availability.](https://docs.astalty.com.au/assets/img_8234.png) ## Travelling to or from a Shift Travel to your first support and home from your last is recorded separately from travel during a shift, and is set up separately by your organisation. See [Travel To and From Support](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/record-travel-during-a-shift#travel-to-and-from-support). ![The Start Travel screen in the Support Worker app, asking for the odometer reading when the travel started, with a Limit of 15 km, an empty Odometer field and a Submit button.](https://docs.astalty.com.au/assets/img_8237-2.png) ![The Support Worker app schedule for the day with a travel item in progress, and the action sheet open showing End Travel, Update Odometer, View Travel and Close.](https://docs.astalty.com.au/assets/img_8240.png) ![The End Travel screen in the Support Worker app, asking for the odometer reading when the travel ended. It shows a Last Odometer of 25748 km and a Limit of 15 km, with 25766 entered, 18 km in red and a Submit and Clock In button.](https://docs.astalty.com.au/assets/img_8241-2.png) ![The Support Worker app schedule for the day with a shift selected, and the action sheet open showing Clock In, View Shift, View Participant, Write Note and Close.](https://docs.astalty.com.au/assets/img_8239.png) ## Shift Hours and Travel Approvals Once a shift has been through approval, tap the shift, select **View Shift**, then tap **Approvals** to see how your hours and travel were finalised. | Badge | What it means | | --------------------------------------------- | ------------------------------------------------ | | **Approved** | The times you clocked were kept as they were | | **Adjusted** | An approver changed the start or end time | | **Distance Approved** / **Distance Adjusted** | Whether your travel distance was kept or changed | | **Duration Approved** / **Duration Adjusted** | Whether your travel duration was kept or changed | Distance and duration are approved separately, so one can be adjusted while the other is not. If the approver added notes for travel, the distance and duration notes appear under their matching approval. An Active Overnight Period shows **Approved** or **Pending** instead. Tap any row to see the detail behind it. This screen is read-only. It shows the approval outcome. See [Shift Approvals](https://docs.astalty.com.au/guide/scheduling/shift-approvals) for how approvals are completed. ![A shift's detail screen in the Support Worker app listing Clock In, Clock Out, Travel, Forms, Notes, Relevant Records and Documents, with the Approvals row, showing 3, highlighted.](https://docs.astalty.com.au/assets/approvals-app-1.png) ![The Shift Approvals screen in the Support Worker app, with the Shift Approval row marked Adjusted and the Travel During Support row marked Distance Approved and Duration Adjusted, both highlighted.](https://docs.astalty.com.au/assets/shift-approvals-app-1.png) ![The Shift Approval screen in the Support Worker app showing the scheduled, clock in and clock out, and approved start and end times, with the Approval Note highlighted at the bottom.](https://docs.astalty.com.au/assets/shift-approvals-app-2-guide.png) ![The Travel During Support approval screen in the Support Worker app showing the Scheduled Distance and Scheduled Duration, a highlighted Approval Note, and a Distance Approval section with an Actual Distance and Approved Distance of 27 km.](https://docs.astalty.com.au/assets/shift-approvals-app-3-guide.png) ## Notifications Support Workers can open the Notifications page from the bell icon on **Overview** to review notifications grouped by day. See [App Notifications](https://docs.astalty.com.au/guide/scheduling/support-worker-app/app-notifications) for the full guide. ![The Notifications page in the Astalty app, with notifications grouped under Today and 29 October 2026. Each card shows a title such as Record Declined, Shifts Published, New Shift Assigned, Unavailability Approved, New shift available or New On-Call Period, a description and a time, with a chevron on those that open a page.](https://docs.astalty.com.au/assets/app-notifications-page.png) ## Resources Support Workers can open **Resources** from the Profile tab to browse your organisation's policies, procedures, and other documents, and open any resource marked visible to Support Workers. See [Resources in the app](https://docs.astalty.com.au/guide/resources/resources-overview#resources-in-the-app). ![The Profile tab in the Support Worker app, with an arrow pointing to Resources in the menu between Forms and Manage Availability.](https://docs.astalty.com.au/assets/resources-in-app-detail.jpeg) ![The Resources screen in the Support Worker app, listing documents such as Staff Induction Guide and Incident Reporting Policy, each with a short description and coloured category tags, with a Search resources bar at the bottom.](https://docs.astalty.com.au/assets/resources-in-app-sample-document.jpeg) ![A resource open in the Support Worker app, showing its title, description, Training tag, body text with links to other resources, and a Staff Induction Guide document listed under Attachment.](https://docs.astalty.com.au/assets/resources-in-app-profile-menu.png) ![A PDF attachment open in the Support Worker app, with the Staff Induction Guide title at the top and the first page of the document below.](https://docs.astalty.com.au/assets/resources-in-app-list.jpeg) ## Chat ### Overview Chat is available from the Chat icon in the bottom bar, which shows how many unread messages you have. From there you can open an existing conversation, start a new one, or search. See [Chat in the App](https://docs.astalty.com.au/guide/scheduling/support-worker-app/chat-in-the-app) for the full guide. ![The Chat screen in the Astalty app listing direct and group conversations under the Active tab with their latest message, time and unread counts, with search, plus and status icons at the top and an unread badge on the Chat tab.](https://docs.astalty.com.au/assets/chat-14.png) ![The Chat screen in the Astalty app with the Chat tab in the bottom bar and the conversation list highlighted, and arrows pointing to the search and plus icons at the top.](https://docs.astalty.com.au/assets/chat-1.png) ### Replying in Conversations Tap into the reply field to respond. You can attach a file with the **+** button below the message field, record a voice message with the microphone, and tag someone by typing **@**. See [Replying in Conversations](https://docs.astalty.com.au/guide/scheduling/support-worker-app/chat-in-the-app#replying-in-conversations). ![A group conversation in the Astalty app with the message area highlighted at the bottom: the Type a message field with microphone and send buttons, and the + attachment button and formatting buttons below.](https://docs.astalty.com.au/assets/chat-3.png) ![A group conversation in the Astalty app with the attachment menu from the + button highlighted, offering Camera, Photo Library and Choose File.](https://docs.astalty.com.au/assets/chat-4.png) ![A group conversation in the Astalty app with an arrow pointing to the microphone icon inside the Type a message field.](https://docs.astalty.com.au/assets/chat-6.png) ![A group conversation in the Astalty app with a voice recording highlighted in the message area, showing a play button, waveform and duration, between a bin icon and the send button.](https://docs.astalty.com.au/assets/chat-5.png) ![A group conversation in the Astalty app with @ typed in the message field and the list of members to mention highlighted above it, starting with Everyone.](https://docs.astalty.com.au/assets/chat-9.png) ### Creating New Conversations Tap **+** at the top right of the Chat screen, choose any User Groups and individual users, name the conversation if it is a group chat, then tap the tick to create it. Your role decides who you are allowed to start a conversation with. See [Creating New Conversations](https://docs.astalty.com.au/guide/scheduling/support-worker-app/chat-in-the-app#creating-new-conversations). ![The Chat screen in the Astalty app with the Active tab showing No conversations yet, and an arrow pointing to the plus icon in the top right.](https://docs.astalty.com.au/assets/chat-7.png) ![The New Conversation screen in the Astalty app, with the letters an typed in the Search users field above a list of matching users, each with a circle to select them.](https://docs.astalty.com.au/assets/chat-8.png) ### Pinned Messages Important messages can be pinned to the top of a conversation so they stay easy to find. See [Pinned Messages](https://docs.astalty.com.au/guide/scheduling/support-worker-app/chat-in-the-app#pinned-messages). ![A group conversation in the Astalty app with an arrow pointing to the Pin icon and pinned message count in the top right.](https://docs.astalty.com.au/assets/chat-10.png) ![The Pinned Messages panel highlighted over a group conversation in the Astalty app, showing a pinned message with its sender, date and Pinned by line.](https://docs.astalty.com.au/assets/chat-11.png) ### Searching in Chats Search across your conversations to find a message without scrolling back through them. See [Searching in Chats](https://docs.astalty.com.au/guide/scheduling/support-worker-app/chat-in-the-app#searching-in-chats). ![The Chat screen in the Astalty app with an arrow pointing to the Search icon at the top, above the conversation list.](https://docs.astalty.com.au/assets/chat-12.png) ![The message search screen in the Astalty app with the keyword compliance entered in the Search messages field at the bottom, an arrow pointing to it, and the matching messages highlighted above, each showing its conversation, sender, date and text.](https://docs.astalty.com.au/assets/chat-13.png)