# Participant Details App View Source: https://docs.astalty.com.au/guide/scheduling/support-worker-app/participant-details-app-view > What Participant information Support Workers can see in the app. Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling. ## Overview Support Workers can open a Participant's profile from an assigned support. The profile includes core details allowed by your organisation's Scheduling settings. Risks, Information Items, Goals, Records, and Forms appear only when they are available to Support Workers. Use these guides to choose what they can see: - [Making Risks Visible to Support Workers](https://docs.astalty.com.au/guide/participants/risks) - [Making Information Items Visible to Support Workers](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/information-items-visibility-toggle-to-support-workers) - [Making Records Visible to Support Workers](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/making-records-visible-to-support-workers) - [Making Forms Visible to Support Workers](https://docs.astalty.com.au/guide/forms/manage-forms/settings) ## How to View Participant Information 1. Open **Schedule** in the app. ![The bottom navigation bar of the Support Worker app, with Schedule highlighted between Overview and Chat, followed by Shift Board and Profile.](https://docs.astalty.com.au/assets/image4-1758493864.png) 2. Select a **Support**. 3. For a direct support, select **View Participant**. ![The weekly schedule in the Support Worker app with Elena Marchetti's shift selected and its action menu open below Clock In, with View Participant highlighted and an arrow pointing to it.](https://docs.astalty.com.au/assets/primary-address-3.png) ![The Participant Details screen showing the Participant's initials, name, age and gender, followed by the Participant Alerts, Addresses and Goals sections.](https://docs.astalty.com.au/assets/primary-address-4.png) 4. For a group support, select **View Participants**, then choose the Participant. ![The weekly schedule in the Support Worker app with an Art and Craft Group shift selected and its action menu open below Clock In, with View Participants highlighted and an arrow pointing to it.](https://docs.astalty.com.au/assets/primary-address-7.png) ![The Participants sheet over the dimmed schedule, with the group shift's Participants Aisha Rahman and Amelia McCullough highlighted.](https://docs.astalty.com.au/assets/primary-address-8.png) ## App Privacy - Screenshots The **App Privacy** setting allows administrators to control whether Support Workers can take screenshots or record video within the Astalty mobile app. This setting is found within **Scheduling Settings**. ## How to Configure App Privacy 1. From the left-hand menu, open **Settings**. 2. Select [**Scheduling Settings**](https://app.astalty.com.au/settings/scheduling). 3. Select **Edit** on the **Notes & Visibility** card, then scroll to **App Privacy**. 4. Choose one of the following options: **Allow Screenshots** - Support Workers can take screenshots within the mobile app. **Forbid Screenshots** - The app asks the device operating system to block screenshots and screen recording for Support Workers. ![The App Privacy options in the Notes & Visibility settings drawer, with Forbid Screenshots selected and highlighted below Allow Screenshots, each with a short description of its effect in the mobile app.](https://docs.astalty.com.au/assets/appprivacysetting-guide.png) ## How it Works When **Forbid Screenshots** is selected, the app prevents screen capture. If a screenshot attempt is detected, it shows **Screen Capture Disabled** and blurs the app behind the message. ![The Support Worker app's Overview tab blurred behind a Screen Capture Disabled message reading Your organisation has screen capture disabled.](https://docs.astalty.com.au/assets/simulator_screenshot_9c525be2-2b2e-406c-a538-c73a9870dcbc-guide.png) ## Information Available From the profile, Support Workers can view: - Name, preferred name, and pronoun - Age and gender - Language and ethnicity - Primary and secondary diagnosis - Date of birth - only once your organisation turns on [Show Participant Date of Birth](https://docs.astalty.com.au/guide/scheduling/setup/scheduling-settings#participant-date-of-birth) - Participant Alerts - Previous Notes, when enabled for Support Workers - [Previous Submissions](#previous-submissions) of a Form, when enabled for Support Workers - Phone, mobile, email, and preferred contact method - Participant contacts - Visible addresses - selecting an address opens the device's map app - Goals made visible to Support Workers - Risks marked as visible to Support Workers - Information Items marked as visible to Support Workers - Records and Documents marked as visible to Support Workers ![The Participant Details screen in the mobile app with an About card showing the Date Of Birth beneath the Participant's name, age and gender, above the Participant Alerts and Addresses sections.](https://docs.astalty.com.au/assets/participant-details-app-view-date-of-birth-guide.png) ## Risks Where Risks have been identified as having the potential to impact on direct support, you will see these listed under the heading **Risks** within the Participant's profile. ![The Participant Details screen in the app with the Risks section highlighted, listing four risks such as Neglect Of Dietary Needs between the Goals and Information Items sections, above Records.](https://docs.astalty.com.au/assets/participant-app-risks-1-1767853542.png) Select a Risk to view its details, including **Likelihood**, **Consequence**, and the Controls in place. ![The Risk screen for Neglect of dietary needs, with its Description and a Risk Rating of Unlikely likelihood and Major consequence highlighted, and a separate Controls section listing the controls in place highlighted.](https://docs.astalty.com.au/assets/participant-app-risks-2.png) - See [Participant Risks](https://docs.astalty.com.au/guide/participants/risks) to control whether Support Workers can view risks. ## Information Items - When you select an information item, it opens on its own screen with more detail. - The content shown depends on what your organisation has chosen to make visible. - See [Information Item Visibility](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/information-items-visibility-toggle-to-support-workers) to make Information Items visible to Support Workers. ## Records and Documents - Records can also be set as **Visible to Support Workers**. - This may include documents such as a **Behaviour Support Plan**, ensuring workers have access to critical information at the point of support. - See [Making Records Visible to Support Workers](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/making-records-visible-to-support-workers). - Depending on the settings applied to the Record, Support Workers may also be required to [Acknowledge Records](https://docs.astalty.com.au/guide/scheduling/setup/what-support-workers-see/record-acknowledgement). ![A Participant's Medication List record opened in the app, with its PDF document shown in the in-app viewer.](https://docs.astalty.com.au/assets/image3-1758493976.png) ![The Participant Details screen in the app with the Records section highlighted, showing a Medication List record tagged Unread below Information Items.](https://docs.astalty.com.au/assets/record-acknowledge-7-1776307104.png) ![The shift details screen in the app with Relevant Records highlighted under Related, showing 1 record and a 1 Unread tag.](https://docs.astalty.com.au/assets/record-acknowledge-5-1776307111.png) ![A Medication List PDF open in the app, with an Acknowledgement panel below it where the I have read and acknowledge this document switch is off and the Acknowledge Document button is greyed out.](https://docs.astalty.com.au/assets/record-acknowledge-8-1776307116.png) #### Watching a Record Video A Participant Record can have a **video** attached to it as well as documents. For example, it could demonstrate how a Participant communicates. See [Participant Records](https://docs.astalty.com.au/guide/participants/participant-records#file-types-and-size-limits) for supported uploads. Tap the video under **Records** and it plays in the app, with the usual play, pause and scrubbing controls. You don't need to leave Astalty or download anything first. A few things worth knowing: - Playback **pauses when you leave the screen**, so a video never keeps playing in the background. - The sound plays even if your iPhone is on silent. - Videos are **streamed**, not stored on your device, so you need a data connection to watch one. Without a connection, the app reports that the document is not available. > **Upload as MP4 for the widest device support** > > Astalty accepts MP4, WebM and MOV, but playback depends on what the Support Worker's phone supports. MP4 plays on the broadest range of iPhone and Android devices, so it's the safest format to upload for a Record your team needs to watch in the field. PDFs and images open in the app. Word documents (.doc and .docx) **cannot** be previewed in the app. Convert a Word document to PDF before attaching it to a Record that workers must open in the app. ## Forms If a Form is required at clock-out, the app prompts you to complete it before you finish the shift. See [Clocking In and Out of a Shift](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/clocking-in-and-out-of-a-shift). To complete an Incident Report or another available Form, open the shift from your calendar and select **View Shift**. ![The weekly schedule with a shift selected and its action menu open, with an arrow pointing to View Shift below the Clock In button.](https://docs.astalty.com.au/assets/view-shift-1.png) Select **Forms**, then choose the Incident Report Form. Required Forms for the shift also appear in this list and must be resolved before clock-out. ![The shift details screen in the app with Overview, Time and Travel cards, and the Forms row highlighted under Action Items showing 6 optional, above Schedule Tasks.](https://docs.astalty.com.au/assets/shift-forms-1.png) ![The Forms screen in the app, with two forms under Participant Forms and the Participant Incident Report Form highlighted under General Forms.](https://docs.astalty.com.au/assets/forms-list-1.png) Complete and submit the Incident Form. > **The Form uses people from this shift** > > The Form can select only Participants and Support Workers involved in the shift. ![The Participant Incident Report Form open at Incident Details, with Elena Marchetti selected under Which Participants were involved? and the list open showing her as the only Participant to choose, above Name and Contact fields for anyone else involved.](https://docs.astalty.com.au/assets/incident-report-form-1.jpg) The app has a second Forms list under **Profile**, separate from Forms associated with a Shift. External Forms can be hidden from that list for everyone. See [Forms Settings](https://docs.astalty.com.au/guide/settings/forms-settings). ### Previous Submissions When your organisation turns on [Recent Submissions in the Astalty App](https://docs.astalty.com.au/guide/forms/manage-forms/settings#recent-submissions-in-the-astalty-app) for a Form, you can look back at its recent submissions for a Participant on your shift - for example, to check when medication was last given. From a shift's Forms list, select a Form. If it has recent submissions, select **View Submission** (**View Submissions** when there is more than one): with one submission, this opens straight to its answers; with more than one, it lists them so you can choose one. ![A shift's Forms screen with the Weekly Wellbeing Check-in tagged Submitted under Participant Forms, and its sheet open showing the Participant and form name above Open Form and View Submission buttons.](https://docs.astalty.com.au/assets/app-recent-form-submissions-shift-guide.png) From a Participant's profile, select **Previous Submissions** to see their recent submissions across every Form with this setting on, most recent first. ![The Previous Submissions screen for a Participant, listing two Weekly Wellbeing Check-in submissions, most recent first, each with its date and time, how long ago and who submitted it.](https://docs.astalty.com.au/assets/app-previous-submissions-list.png) Select a submission to see who submitted it, when, and their answers. ![A Weekly Wellbeing Check-in submission open in the app, with its date and time in the header, the Support Worker who submitted it under Submitted By, and their answers under Answers.](https://docs.astalty.com.au/assets/app-form-submission-detail.png) > **Includes submissions from other staff** > > Recent submissions include ones made by other Support Workers and staff, not only your own, so you see the Participant's full recent history for that Form. ## Participant Details App View Video Overview The following video provides a walkthrough of Participant Details in the Support Worker app. Video walkthrough: participant details support worker app.