# On Call in the Support Worker App Source: https://docs.astalty.com.au/guide/scheduling/support-worker-app/on-call-in-the-app > See who is on call, check your on-call periods, and log calls, meetings, training and remote work from the Support Worker app. Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling. When your organisation uses the [On-Call Roster](https://docs.astalty.com.au/guide/scheduling/on-call-roster), the app's **Overview** tab shows who is on call now, your own on-call periods, and a place to log remote work. Log each call, meeting or training session you do while on call, so your coordinator can approve it for payroll. > **Only on accounts using the On-Call Roster** > > The On-Call Roster is a beta that Astalty enables per account. If **Remote work** does not appear on **Overview**, your organisation is not using it, or you are signed in as an Auditor, who sees neither **Remote work** nor **On call now**. **On call** appears while you have an on-call period in the last 60 days or the next 90 days. **On call now** appears while someone is on call, or when your organisation has a shared after-hours number. ## Who Is On Call Now **On call now** lists each worker currently on call, with their on-call window, and marks your own row **(you)**. Select **Call** to phone a worker. If your organisation has set a shared after-hours number, **Call** dials that number instead of the worker's own mobile. Without one, **Call** appears only for a worker with a mobile number on their profile. Your own row has no **Call** button. When nobody is rostered on call and your organisation has a shared number, the section shows **After-hours** with a **Call** button. ![The app's Overview tab showing On call now with Chadd Metz (you) and Priya Nair, the On call section highlighted with Activation still open and On call now until Tue 7:00am, and Remote work with Log remote work.](https://docs.astalty.com.au/assets/on-call-app-home.png) ## Your On-Call Periods The **On call** section shows your current or next period, such as **On call now until Tue 7:00am** or **Next: Mon 20 Oct, 6:00pm**. Select it to open your current period, or your list of periods when the next one has not started yet. With only past periods, it reads **View your on-call periods**. The list shows **Now** and **Upcoming**, then **Past** with a count, which you select to show past periods. Past periods go back 60 days. ![The On-Call list in the app with the current period under Now highlighted, marked On call now with 2 activations, followed by Upcoming periods.](https://docs.astalty.com.au/assets/on-call-app-list.png) A period shows its on-call window, any notes from your coordinator, and the activations you have logged against it. You get a push notification when you are rostered on call, when a period changes or is cancelled, and before each period starts. Your organisation sets how long before the start the reminder arrives. Tapping a notification opens that period, or your list of periods for a cancellation. ## Logging an Activation 1. Open the period from **On call** or from your list of periods. You can log activations once a period has started, including against a past period. 2. Select **Log Activation**. 3. Choose the **Type**: **Call**, **Meeting** or **Training**. 4. Set the **Date** and **Start Time**. 5. Set the **End Time**, or choose a **Duration preset**. If you are still on the call, turn on **I'm still on the call** instead and add the end time when it finishes. 6. Describe what you were asked to do under **Reason**, and add photos under **Evidence** if they help. 7. Select **Log Activation**. The app will not save an activation that starts or ends in the future, overlaps another activation or remote work you have logged, overlaps time you worked on a shift, or finishes more than 10 hours after the period ends. It shows the reason above the button. Under SCHADS, Health Professionals and Aged Care, a call that starts as a shift ends, or ends as a shift starts, belongs on that shift instead. Under Aged Care, record work during a sleepover as active sleepover work on the shift. ![The Log Activation screen with Type set to Call, the date and start time, and the I'm still on the call switch, End Time and Duration preset options highlighted with an arrow to End Time, above the Reason and Evidence fields.](https://docs.astalty.com.au/assets/on-call-app-log-activation.png) ### Ending an Open Activation While an activation has no end time, **Overview** and the period show **Activation still open**. On **Overview**, select it to add the end time. On the period, select **End now** when the call finishes, or **Set end time** to choose when it ended. Your coordinator cannot approve an activation without an end time, and you cannot log a later call until it has one. If the call started more than two hours ago, **End now** asks you to confirm the length first. **End now** is not offered once the call started 24 hours ago, or once it is more than 10 hours after the period ended. When you add the end time yourself, it starts filled in as now if the call started in the last two hours, or as 15 minutes after the start if it started earlier, so check it before you save. ![An On-Call Period screen with the Activation still open notice highlighted and an arrow to Set end time beside End now, above the on-call window and notes, Log Activation and the activations list with an Adjusted call and a call in progress.](https://docs.astalty.com.au/assets/on-call-app-period.png) ### After You Log Your coordinator reviews each activation. Until it is approved, you can select it to change it, then select **Update Activation**. To delete it, select it and choose **Delete Activation** from the menu at the top right. An approved activation shows **Approved**, or **Adjusted** when your coordinator approved different times. Open it to see the approved time and any approval note. Once a timesheet batch includes it, it shows **Batched**. **Missed batch** means the timesheet batch for its dates does not pay it, because it was approved after that batch was created or a shift held it back. Let your coordinator know, so it can be added to a timesheet batch. Once an activation is approved it can no longer be changed. If something is wrong, ask your coordinator. ## Logging Remote Work Use **Remote work** for a call, meeting or training session you did while you were not rostered on call. 1. On **Overview**, select **Log remote work** under **Remote work**. 2. Select **Log Remote Work**. 3. Choose the **Type**, set the date, start and end times, describe the work, and add evidence if it helps. 4. Select **Log Remote Work**. Anything you did during an on-call period belongs on that period instead, and the app will not save remote work that starts while you are rostered on call. Remote work can be dated within the last 60 days, counting today. It must have finished before you log it, and it can run for up to 10 hours. Your coordinator approves it the same way as an activation. ## Working Offline When you lose your connection, the app shows a banner, and what you see may be out of date. A new activation or remote work record saves once you are back online, as long as the app stays open. If you close the app before then, the record is lost.