# Completing Support Tasks

Source: https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/completing-support-tasks

> Review and complete shift tasks in the Support Worker app.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

## Overview

Use **Schedule Tasks** in the shift details to review, complete or skip the tasks assigned to that support. Mandatory tasks must be completed or skipped before clock-out.

## How to View Shift Tasks

Open the relevant Shift, select **View Shift**, then select **Schedule Tasks**. Select a task to view its description, requirement level, and completion status.

![The Support Worker mobile app with a shift in progress and its action sheet open, showing Write Note, Report Unscheduled Travel, View Participant and Clock Out, with an arrow on View Shift.](https://docs.astalty.com.au/assets/sw-tasks-1.png)

![The shift details screen in the mobile app for a shift in progress, with the Schedule Tasks row highlighted under Action Items showing 0 of 1 required and 1 optional.](https://docs.astalty.com.au/assets/sw-shift-tasks-2.png)

![The Schedule Tasks screen in the mobile app listing two tasks, with the first tagged Mandatory.](https://docs.astalty.com.au/assets/sw-shift-tasks-3.png)

## How to Complete Shift Tasks

Select **Mark Complete** or **Skip Task**. Skipping requires a reason of at least 10 characters.

![A task opened from Schedule Tasks in the mobile app, showing the Participant, task name, Mandatory requirement and description, with Mark Complete highlighted above Skip Task.](https://docs.astalty.com.au/assets/sw-shift-task-5.png)

![An Optional task opened in the mobile app with Skip Task highlighted below Mark Complete, while the task behind it in the list already shows Completed.](https://docs.astalty.com.au/assets/sw-shift-tasks-11.png)

![The Skip Schedule Task screen in the mobile app with a reason entered in the highlighted Reason field, and an arrow on Skip Task.](https://docs.astalty.com.au/assets/sw-shift-tasks-7.png)

The task list shows the saved status. Select a task to review its details.

![The Schedule Tasks screen in the mobile app with the Completed tag on one task and the Skipped tag on the other highlighted.](https://docs.astalty.com.au/assets/sw-shift-tasks-8.png)

![A skipped task opened in the mobile app, showing the Participant, task, Optional requirement and description, followed by the Skipped Reason and Skipped At time.](https://docs.astalty.com.au/assets/sw-shift-tasks-9.png)

## Clock-out and Saved Task Results

- **Mandatory tasks block clock-out.** A mandatory task must be completed or skipped before the Support Worker can clock out.
- **Incomplete tasks appear in the workflow.** Astalty does not send a separate task push notification. The worker sees them in the shift workflow and on the clock-out blocker screen.
- **Skip reasons are required.** The reason must contain at least 10 characters.
- **A saved result does not change on a second attempt.** The app reloads the list to show the existing complete or skipped status.
- **Group support tasks can have different scopes.** Astalty groups tasks for the whole Group Support separately from tasks for one Participant.

![The Schedule Tasks screen in the mobile app for a group support, with arrows on the Group Tasks heading and on a heading for each Participant above their own tasks.](https://docs.astalty.com.au/assets/sw-shift-tasks-12.png)