# Clocking In and Out of a Shift

Source: https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/clocking-in-and-out-of-a-shift

> Clock in and out of a shift in the Support Worker app.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

## Overview

Clock in from the shift on **Overview**. At the end, complete any required notes, Forms, Schedule Tasks, travel and Participant sign-off before clocking out.

## How to Clock In

1. On **Overview**, open the shift under **Today's shifts** or **Upcoming shift**.

![The Overview tab of the Astalty app with a shift opened from Today's shifts, and an arrow pointing to the Clock In button above View Shift, View Participant, Write Note and Close.](https://docs.astalty.com.au/assets/image3-1757978746.png)

2. Select **Clock In**.
3. If you are outside your organisation's early or late tolerance, enter the requested note and submit the clock-in.

Your organisation can prevent clock-in more than a configured number of hours before the shift. When that limit applies, the app shows when clock-in becomes available.

![The Shift Clock In screen showing a Scheduled Start of 10:10pm and a Current Time of 10:42pm marked 32m late, with a message that a note is required when clocking in more than 15 minutes after the scheduled start time, a Note field and the Clock In button.](https://docs.astalty.com.au/assets/image5-1757978726.png)

## How to Clock Out

1. At the end of the shift, open it and select **Clock Out**.
2. Complete each required item shown on the **Unable to Clock Out** screen:
   - **Incomplete Notes**: write the support note when **Require Note on Clock Out** is enabled.
   - **Incomplete Forms**: complete each mandatory Form or submit an exception.
   - **Incomplete Schedule Tasks**: complete each mandatory task or skip it with a reason.
3. If Travel During is incomplete, enter the odometer readings or mark that travel did not occur.
4. Confirm the clock-out details and select **Clock Out**.

![The Clock Out screen showing a Scheduled End of 01:30am and a Current Time of 10:47pm marked 2h 42m early, with an arrow pointing to the warning Travel during has not been recorded above the Enter Travel and Clock Out button.](https://docs.astalty.com.au/assets/image2-1757978690.png)

An active overnight period still in progress shows a warning. It does not block clock-out.

![A completed shift card under Today's shifts on the Overview tab of the Astalty app, with an arrow pointing to the green tick on the card.](https://docs.astalty.com.au/assets/image4-1757978668.png)

### Clocking Out Early

If you need to clock out before the scheduled end time, you may be prompted to provide a note detailing why before you can clock out.

![The Clock Out screen showing a Scheduled End of 01:30am and a Current Time of 10:56pm marked 2h 33m early, a message that a note is required when clocking out more than 15 minutes before the scheduled end time, and the highlighted Note field holding a reason above the Clock Out button.](https://docs.astalty.com.au/assets/finish-early.png)

### Participant Sign-off Required

Where Participant Sign-Off is required, the app asks **Can the Participant sign off on this support?** Leave it on and collect the Participant's signature. For a group support, first select the Participant who is signing.

![The Clock Out screen with the Can the Participant sign off on this support? switch turned on and highlighted, and an arrow pointing to the empty Participant Signature box, labelled Tap to add signature, above the Clock Out button.](https://docs.astalty.com.au/assets/sign.png)

![The Clock Out screen with Can the Participant sign off on this support? turned on and a signature drawn in the highlighted Participant Signature box, above the Clock Out button.](https://docs.astalty.com.au/assets/signed.png)

If the Participant cannot sign, turn it off and enter a reason of at least 10 characters.

![The Clock Out screen with the Can the Participant sign off on this support? switch turned off and highlighted, and the highlighted Reason cannot be signed off field holding a reason above the Clock Out button.](https://docs.astalty.com.au/assets/not-signed.png)

### Form Required

If a mandatory Form is associated with the shift, clock-out is blocked until the Form is submitted or an exception is recorded. Forms available on the shift are not necessarily mandatory.

![The Unable to Clock Out screen in the Astalty app, listing Incomplete Forms: Mandatory forms must be completed or have an exception submitted.](https://docs.astalty.com.au/assets/clock-out-form-2.png)

Select **Incomplete Forms** and the required Form, then select **Open Form** to complete it, or **Submit an Exception** and provide the required reason.

![The Forms screen listing Participant Forms, with Ofelia Mills - Weekly Wellbeing Check-in marked Required, and General Forms, with a highlighted panel for the required form showing the Participant, the form Name, and Open Form and Submit an Exception buttons.](https://docs.astalty.com.au/assets/clock-out-form-1-1767937523-guide.png)

![The Weekly Wellbeing Check-in form opened in the app's browser view, with Ofelia Mills selected as the Participant, a 1 to 5 scale from Poor to Excellent for How is the participant feeling this week?, a Notes for the team field and a Submit button.](https://docs.astalty.com.au/assets/participant-form-1-guide.png)

![The Submit Exception screen showing the Participant Ofelia Mills and the Form Weekly Wellbeing Check-in, a Reason field holding why the form could not be completed, and a Submit Exception button.](https://docs.astalty.com.au/assets/form-exception-1-guide.png)

## Restricted by Clock In/Out Radius

Where your organisation has set a [Clock In/Out Radius](https://docs.astalty.com.au/guide/scheduling/setup/scheduling-settings#clock-inout-radius), you can only clock in or out while your device is within that distance of the support's location.

If you are too far away, a warning shows: **"You must be within X kms of the Support location to clock in/out"**. The button is disabled until you are within range. If your organisation requires location data and location permission is off, the app asks you to enable it before continuing.

![The Clock Out screen with a disabled Clock Out button and a red warning with a refresh icon: You must be within 0.5 kms of the Support location to clock in/out.](https://docs.astalty.com.au/assets/clock-in-out-radius-mobile-warning.png)

![The Clock Out screen showing a Scheduled End of 11:40pm and a Current Time of 11:36pm marked On Time, with no warning and an enabled Clock Out button.](https://docs.astalty.com.au/assets/clock-in-out-radius-mobile-enabled.png)

Move closer and select the refresh icon on the warning to check again. The button enables once you are within range.

## Incomplete Shifts

If you forget to clock in or out, the shift is counted in the incomplete shifts row under **Needs attention** on the **Overview** tab for follow-up.

![The Needs attention section of the Overview tab with the 14 incomplete shifts row highlighted, reading Review and complete the missing information, with a chevron.](https://docs.astalty.com.au/assets/image1-1757978642.png)

## Clocking in & Out in the App - Video Overview

The following video provides a walkthrough of how to clock in and out within the Support Worker app.

Video walkthrough: clocking in and out support worker app.

## Clocking In & Out of Breaks in the App - Video Overview

Video walkthrough: clocking in and out of breaks in the app.