# Diagnosing App Issues Source: https://docs.astalty.com.au/guide/scheduling/support-worker-app/diagnosing-app-issues > What to check and what details to send when reporting an app issue. Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling. ## Overview If the Astalty app is not working as expected, check for updates and retry before contacting support. If the issue continues, include the device details and a recording of the problem so the support team can investigate it. ## 1. Quick Checks Before contacting support, try the following: 1. Hard close the app, reopen it, and retry the action. 2. Open the far-right **Profile** tab. ![The bottom bar of the Astalty app with Overview, Schedule, Chat, Shift Board and Profile, and the Profile tab at the far right highlighted.](https://docs.astalty.com.au/assets/image1-1758494101.png) 3. Scroll to the bottom and select **Run Time Version**. If an in-app update is available, select **Update**. ![The Profile tab in the Astalty app listing Profile, Your Records, Forms, Resources, Manage Availability and Sign Out, with the Run Time Version at the bottom of the screen highlighted and an arrow pointing to it.](https://docs.astalty.com.au/assets/image2-1758494204.jpg) 4. If **Update Available** appears separately on Profile, select it to open the device's app store and install the native app update. 5. If the issue continues, reinstall the app using the [App Store or Google Play link](https://docs.astalty.com.au/guide/scheduling/support-worker-app/support-worker-app-overview#downloading-the-app). > **Updates can appear in two places** > > **Run Time Version** checks for an in-app update. **Update Available** opens the device's app store when a new native app version is required. ## 2. Collecting Information When reporting an issue, include: - A short **video recording** showing the exact action that caused the issue. - The **make and model** of your phone, such as *iPhone 14 Pro* or *Samsung Galaxy S22*. - Whether the issue occurs on Wi-Fi, mobile data, or both. - The action you expected and what happened instead. ### How to Record Your Screen - [Record your screen on Android (YouTube)](https://www.youtube.com/watch?v=__khN703-Hc) - [Record your screen on iPhone (YouTube)](https://www.youtube.com/watch?v=XJdZKSE4jX4) If a screen recording is not possible, include screenshots. ## 3. Submitting Your Report Send your report in one of two ways: - Email the recording or screenshots and device details to .