# Cancellation Reasons

Source: https://docs.astalty.com.au/guide/scheduling/setup/cancellation-reasons

> Create your own cancellation reasons for consistent tracking of cancelled supports.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

## Overview

In Astalty, you can create and manage your own cancellation reasons. These reasons will appear whenever a support is cancelled, ensuring that cancellations are tracked consistently and accurately across your organisation.

## Adding a Cancellation Reason

- Go to Settings.
- Select **Scheduling**.
- Choose [**Cancellation Reasons**](https://app.astalty.com.au/settings/scheduling/cancellation-reasons) from the submenu on the left, then click **Create Cancellation Reason**.

![The Cancellation Reasons settings page, opened from the Scheduling settings menu, listing reasons such as Public Holiday - support not requested, Participant requested and Rostering error, with an arrow pointing to the highlighted Create Cancellation Reason button.](https://docs.astalty.com.au/assets/cancellation-reason-1.png)

- Enter the reason (e.g., Rostering Error) and click **Create** to save.

![The Create Support Cancellation Reason drawer with Participant in hospital entered in the highlighted Reason field, and an arrow pointing to the highlighted Create button.](https://docs.astalty.com.au/assets/cancellation-reason-2.png)

## Editing or Updating Reasons

To edit an existing cancellation reason:

- Click the three dot menu next to the Reason and click on **Edit**.

![The Cancellation Reasons list with the three-dot menu on the first reason highlighted and open, and an arrow pointing to the Edit option.](https://docs.astalty.com.au/assets/cancellation-reason-3.png)

- Update the details as required and click **Update** to save the changes.

## Using Cancellation Reasons

- Open the support you want to cancel.
- Select **Actions > Cancel Support**.

![An open support with the Actions button highlighted and its menu expanded, and an arrow pointing to Cancel Support among options such as Clone Support, Delete Support and Unpublish Shifts.](https://docs.astalty.com.au/assets/cancellation-reason-4.png)

- Follow the prompts.
- From the dropdown list, select the appropriate cancellation reason.

![The Cancel Support drawer with Provider, No Charge and No Payment selected, and an arrow to the Cancellation Reason dropdown under Reason, open and highlighted to show a searchable list of reasons such as Participant unwell, Public Holiday - support not requested and Participant requested.](https://docs.astalty.com.au/assets/cancellation-reason-5.png)

The cancellation will be recorded with the selected reason. Click **Cancel Support** to save.

## Video Overview

The following video provides an overview of Cancellation Reasons.

Video walkthrough: video overview of cancellation reasons.

## Deleting an Unused Reason

Use the reason's delete action only when it is no longer needed. Astalty blocks deletion if any cancellation still uses the reason, including historical cancellations. Renaming an existing reason is different from deleting it; review its past usage before changing its meaning.