# Deleting Support Charges Source: https://docs.astalty.com.au/guide/scheduling/charges/deleting-support-charges > Remove a charge from a support, and pick which occurrences of a repeating series the removal should apply to. Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling. ## Overview Charges are removed from a support on its **Finance** tab. If the charge was applied across a repeating support, Astalty asks which occurrences in the series the removal should apply to - including occurrences that have already happened - and then tells you exactly what it removed and what it left alone. An invoiced, paid, or invoice-batched charge can be locked until the related billing state is resolved. This matters most when you are cleaning up a duplicate charge. If the duplicate was created part way through a series, the earlier dates need clearing too, otherwise they keep the extra charge and it reappears the next time those dates are invoiced. ## Deleting a charge 1. Open the support and go to the **Finance** tab. 2. Find the charge in the table and select the **three dot** menu at the end of its row. 3. Select **Delete**. 4. Confirm with **Delete**. For a charge that only ever applied to this one support, that is the whole job - the charge is removed and nothing else changes. > **Deleting an automatically created charge switches the support to manual** > > If you delete a charge Astalty created automatically (the **A** chip in the Name column), the confirmation warns you that the support moves into **Manual Charges** mode. Any charges left on the support become manual charges, so they stop tracking the support's hours. See [Managing Manual Charges](https://docs.astalty.com.au/guide/scheduling/charges/managing-manual-charges). ## Choosing occurrences on a repeating support A charge that was added across a repeating series carries a **🔁** icon next to the Charge Item name - hover over it to see *"This is a recurring charge."* Charges get this marker when they were created with **this support and following** or **this and selected following**. Deleting one of these opens the **Delete Recurring Charge** panel after you confirm. It lists **every occurrence in the series, past and future**, so you can clear the charge from dates that have already been delivered as well as ones still to come. ![The Delete Recurring Charge panel listing every occurrence of a Monday and Thursday series from 05/10/2026 to 19/11/2026. An arrow points to the highlighted past occurrences, where 05/10/2026 carries a locked Invoiced chip and 08/10/2026 a locked In an invoice batch chip. Monday 02/11/2026 (Current) is ticked and the button reads Delete 1 Charge.](https://docs.astalty.com.au/assets/support-charges-delete-recurring-charge-series.png) - The occurrence you started from is ticked and can't be unticked. It is marked **(Current)**, or **(Current - Past)** if that support has already finished. - Tick any other occurrences the charge should be removed from. - The checkbox in the table header ticks or clears every occurrence that can be changed. - The **Select** dropdown offers day-of-week shortcuts such as **Every Monday**, which is handy on a series that runs on more than one day. It appears once there are enough occurrences to make the shortcut useful. - Once you tick an occurrence, a bar above the table counts the ones you added, and the button reads **Delete 3 Charges**, counting the one you started from, so you can see the size of the change before committing to it. Only occurrences you have access to are listed, so the panel reflects the supports you can see. ## Occurrences that can't be changed Some occurrences are past the point where a charge can be pulled off them. These are still listed so you can see them, but they are highlighted and their checkbox is disabled, with a padlock chip giving the reason: | Chip | What it means | | ----------------------- | ------------------------------------------------------------------------------------------------ | | **Invoiced** | The charge is on an invoice that has already been issued. | | **In an invoice batch** | The charge is sitting in an invoice batch and is locked while the batch is being worked through. | | **Paid** | A payment has been allocated against the charge. | To remove one of these, deal with the invoice or batch first - see [Voiding Invoices](https://docs.astalty.com.au/guide/finance/invoicing/invoices/voiding) and [Invoice Batches](https://docs.astalty.com.au/guide/finance/invoicing/invoice-batches). > **You can't delete a charge that has already been invoiced** > > This applies to the charge you started from as well. If that charge is on an issued invoice, the delete is rejected with *"Cannot update a support charge that has been invoiced."* and nothing in the series is touched. Handle the invoice first, then come back to the charge. ## What Astalty reports back Once the removal runs, an alert appears above the charges table summarising the outcome: - If everything you selected was removed, the alert is green and reads *"Removed 3 charges."* - If some occurrences were locked, the alert is amber and adds *"2 occurrences were left unchanged."*, then lists each one with its date and reason - for example *"Monday 10/08/2026 - Invoiced"*. Read this before moving on. It is the confirmation that the dates you expected to be cleared actually were, and it names the ones you still need to follow up. Close the alert with the **×** when you are done with it. > **The count is of charges removed** > > The number in the alert counts the charges Astalty deleted, which can be higher than the number of occurrences you ticked if an occurrence carried more than one charge from that series. ## Charges Astalty creates from the support's hours The hourly charge Astalty creates from the support's own hours - the one carrying the **A** chip and no **🔁** - isn't part of a charge series, so it doesn't use the panel above. On a repeating support, deleting it opens a shorter **Delete Recurring Charge** dialog that covers the current session and the ones still to come. Confirm the delete as normal. Astalty warns you that the charge was created automatically and that deleting it puts the support into Manual Charge mode. ![The Confirm dialog over a group support's Finance tab, warning that deleting an automatically created charge will set the support into Manual Charge mode, with Cancel and Delete buttons.](https://docs.astalty.com.au/assets/delete-auto-charge-confirm-manual-mode.png) The selection dialog opens straight after. ### Choosing the sessions to clear On a group support the dialog reads *"Select which recurring group supports should also have this charge deleted."* and lists the sessions in that group support's recurring series. On a repeating direct support it reads *"Select which supports in this recurring series should also have this charge deleted."* and lists that support's own series. ![The Delete Recurring Charge dialog listing four sessions of a group support series: the current past session, Thursday 29/10/2026 (Current - Past), ticked and locked, and 02/11, 03/11 and 04/11/2026 ticked, with a bar above reading 3 future charges selected and a Delete 4 Charges button.](https://docs.astalty.com.au/assets/delete-recurring-charge-group-session-selection.png) - The session you started from is ticked and can't be unticked. It is marked **(Current)**, or **(Current - Past)** if it has already finished. - Only that session and the sessions after it that start today or later are listed. Other past dates in the series aren't offered here, so a charge that also needs clearing from past dates has to be handled on those supports individually. - Tick any other sessions the charge should come off. - The checkbox in the table header ticks or clears every other session in the list. - The **Select** dropdown offers day-of-week shortcuts such as **Every Monday**, which is handy on a series that runs on more than one day. - Once you tick an occurrence, a bar above the table counts the ones you added, and the button reads **Delete 3 Charges**, counting the one you started from, so you can see the size of the change before committing to it. Ticking nothing else and confirming still clears the session you started on - the selection only adds to it. **Cancel** leaves the whole series alone. ### Invoiced and paid sessions are skipped automatically This dialog doesn't mark which sessions can be changed. Every session it lists can be ticked, including ones whose charge has already been invoiced or has had a payment allocated against it. Astalty filters those out when the deletion runs: their charges stay exactly where they are, finalised billing isn't touched, and the rest of the selection goes ahead without an error. > **Nothing tells you which sessions were skipped** > > Unlike the **Delete Recurring Charge** panel used for a charge series, this dialog shows no padlock chip against a locked session and reports nothing afterwards, so an invoiced or paid session is quietly left behind. If the charge has to come off one of those dates, deal with the invoice first - see [Voiding Invoices](https://docs.astalty.com.au/guide/finance/invoicing/invoices/voiding) - then delete the charge from that support. The charge you started from is the exception. If that one is already invoiced, the delete is rejected with *"Cannot update a support charge that has been invoiced."* and nothing in the series is touched. ### What a cleared session ends up with Each session the deletion reaches is treated the same way as a single delete: - Every automatically created hourly charge on that session is removed, not only the one you selected. Travel charges are left in place. - The session moves into **Manual Charges** mode, and any charges still on it become manual charges, so they stop tracking the support's hours. See [Managing Manual Charges](https://docs.astalty.com.au/guide/scheduling/charges/managing-manual-charges). > **On a group support, only this Participant is affected** > > The deletion follows the Participant whose **Finance** tab you opened. Other Participants attending the same sessions keep their charges and stay on automatic charges. ## Keeping track of what changed Charge removals are recorded against the support, so you can confirm after the fact who removed a charge and when. Open the support, select **Actions**, then the three dots, then **Audit Trail** - see [Support Audit Log](https://docs.astalty.com.au/guide/scheduling/support-audit-log). ## Related pages - [Additional Charges](https://docs.astalty.com.au/guide/scheduling/charges/additional-charges) - adding a charge to a direct or group support, and applying it across a series. - [Managing Manual Charges](https://docs.astalty.com.au/guide/scheduling/charges/managing-manual-charges) - controlling exactly what a support bills. - [Service Dates on Support Charges](https://docs.astalty.com.au/guide/scheduling/charges/service-dates) - correcting the day a charge sits on instead of deleting it. - [Recurring Shifts](https://docs.astalty.com.au/guide/scheduling/recurring-shifts) - setting up and managing repeating supports.