# Supports Report Source: https://docs.astalty.com.au/guide/reports/supports-report > Review all supports delivered across your account. Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling. Open [**Reports > Scheduling > Supports**](https://app.astalty.com.au/reports/scheduling/supports). ![The Reports page with Reports highlighted in the main menu (1), all supports typed in Search reports and the Scheduling tab selected (2), and the Supports row highlighted in the Scheduling list (3).](https://docs.astalty.com.au/assets/supports-report-1a.png) ## Report Overview The **Supports Report** lists every support whose scheduled start falls in the selected dates, including cancelled supports, with its Participants, Support Workers, travel and charges. Based on the supports displayed, this report shows **Total Supports**, **Total Hours** (scheduled), **Total Scheduled Kilometres** and **Total Approved Kilometres**. A group support appears as a single row, with every Participant in the group listed in the **Participants** column. The **Duration** column shows the scheduled length between the support's start and end times. By default, only Admins can open this report. A Manager can open it once **Can access Scheduling** is turned on for them. See [Roles & Permissions](https://docs.astalty.com.au/guide/users/roles-permissions#scheduling). ![The Supports Report for 26 Oct - 1 Nov 2026 with Total Supports, Total Hours, Total Scheduled Kilometres and Total Approved Kilometres cards above a table of Start Time, End Time, Duration, Scheduled Kilometres, Approved Kilometres, Participants, Support Workers and Site, where group supports list several Participants in one row.](https://docs.astalty.com.au/assets/supports-report-2a.png) ## Search Search by Participant name, Support Worker name or group support name. ![The Supports Report with Schoen typed in the highlighted Search field and Eugene Schoen highlighted in the Participants column of every matching row, including group supports.](https://docs.astalty.com.au/assets/supports-report-3a.png) ![The Supports Report with Hegmann typed in the highlighted Search field and Ceasar Hegmann highlighted in the Support Workers column of every matching row.](https://docs.astalty.com.au/assets/supports-report-4a.png) ## Filters Choose a **Date** range, then apply any of these filters. **Date** is matched against each support's scheduled start. It defaults to the current week (Monday to Sunday) and includes the whole of the end date. The other filters are off until you add them, so by default the report includes cancelled and not-cancelled supports, sleepovers and supports with or without charges. ![The Supports Report with an arrow pointing to the Filter button and its menu highlighted, listing Region, Date, Participant, Support Worker, Charge Item Set, Sleepover, Cancellation Status and Support Type, with Has Charges and Site further down the list.](https://docs.astalty.com.au/assets/supports-report-5a.png) ### Region Filter by one or more [Regions](https://docs.astalty.com.au/guide/settings/regions). A support matches when its Participant, one of its Support Workers or its Site belongs to a selected Region. This filter only appears when Regions are turned on and you can view all Regions. ### Participant Filter by one or more Participants assigned to the supports. ### Support Worker Filter by one or more Support Workers assigned to the supports. The list includes deactivated users. When this filter is set, the kilometre columns and totals count only the travel recorded for the selected Support Workers. ### Charge Item Set **Charge Item Set** shows supports using the selected Charge Item Sets. ### Sleepover Filter the results by whether the support is a Sleepover (**Yes**) or not (**No**). ### Cancellation Status Filter the results by whether the support has been **Cancelled** or is **Not Cancelled**. ### Support Type Filter the results by one or more Support Types. ### Has Charges Filter the results by whether the support has charges attached - **Yes** for supports that have charges, **No** for supports that are missing them. This is purely a check for whether any charges exist on the support. It takes no account of what state those charges are in, or whether they have been invoiced. For a **group support**, this looks across every Participant in the group. A group support where only some Participants have charges will therefore appear under both **Yes** and **No** - use the highlighting in the **Participants** column to see exactly who is missing charges. ### Site Filter the results by one or more [Sites](https://docs.astalty.com.au/guide/sites). This matches the Site assigned to the support, or the Site assigned to the group support. Supports are also shown with their Site in the **Site** column of the report. ## Supports Missing Charges Any Participant in a support with no charges attached is highlighted in orange in the **Participants** column. Hovering over the name shows the tooltip *"No charges attached to this participant's support"*. Because the highlight is applied per Participant, in a group support only the Participants who are actually missing charges are highlighted - the rest appear as normal. ![The Supports Report filtered to Cancellation Status Not Cancelled and Has Charges No for 26 Oct - 1 Nov 2026, with each Participant missing charges shown in orange in the Participants column.](https://docs.astalty.com.au/assets/supports-report-has-charges-site-filters-guide.png) > **Finding supports that are missing charges** > > Set **Date** to the period you are about to invoice, **Cancellation Status** to **Not Cancelled**, and **Has Charges** to **No**. What is left is the delivered work with nothing to bill against it, and the highlighted names tell you which Participant to fix. Click into each support to add the charges it should have had. > > **Cancellation Status** matters here, because the report includes cancelled supports by default and a cancellation that was not chargeable will correctly have no charges attached. ## Kilometres The report shows two kilometre columns, both sortable. **Scheduled Kilometres** totals the travel scheduled against the support. It excludes [unscheduled travel](https://docs.astalty.com.au/guide/scheduling/support-worker-app/during-a-shift/record-travel-during-a-shift) - travel a Support Worker starts themselves in the app - to match the [Completed Shifts Export](https://docs.astalty.com.au/guide/exports/completed-shifts-export). Hovering over the figure breaks it down into Start, During and End legs. **Approved Kilometres** shows the travel approved at [shift review](https://docs.astalty.com.au/guide/scheduling/shift-approvals), next to what was scheduled. It includes unscheduled travel once that travel is approved. For a group support, this is the session's travel counted once, not per Participant. | What you see | What it means | | ------------------------------------------ | ---------------------------------------------------------- | | `36 km` | Every leg is settled - approved, or marked not travelled. | | `32 km` with an orange **1 pending** label | Some legs are settled; the rest are still awaiting review. | | `0 km` | Every leg was marked not travelled, with nothing approved. | | **Awaiting approval** | No leg has been reviewed yet. | | `-` | No travel was scheduled on this support. | Hovering over the figure breaks it down the same way, by Start, During and End leg, e.g. *"Start: 10 km, 1 pending"*. ![The Supports Report for 29 Oct 2026 with the Approved Kilometres column highlighted next to Scheduled Kilometres, showing a plain total, 0 km, 4 km with a 1 pending label, a dash and Awaiting approval.](https://docs.astalty.com.au/assets/supports-report-approved-kilometres-guide.png) ![The Approved Kilometres tooltip on a 4 km, 1 pending support, breaking it down into Start: 4 km, During: 0 km and End: awaiting approval.](https://docs.astalty.com.au/assets/supports-report-approved-kilometres-breakdown-guide.png) ## Sort Rows are sorted by **Start Time**, earliest first. Select any of these column headings to change the sort: - Start Time - End Time - Scheduled Kilometres - Approved Kilometres ![The Supports Report sorted by the highlighted Scheduled Kilometres column heading, with an arrow running down the rows from the longest distance, 45 km, to shorter ones.](https://docs.astalty.com.au/assets/supports-report-6a.png) ## Cancelled Supports A cancelled support shows a red **Cancelled** badge next to its **Start Time**. Selecting the row opens the support, or the group support for a group support row. A group support shows the **Cancelled** badge, and matches **Cancellation Status: Cancelled**, when the whole group support was cancelled or every Participant's support was cancelled. A group support with at least one active Participant matches **Not Cancelled**. Open the group support to review each Participant's cancellation status. On a cancelled support, Approved Kilometres only ever shows a total or a dash - nothing is left **pending** or **Awaiting approval**, since a cancelled leg can no longer be reviewed. ![The Supports Report with a cancelled support's row highlighted and an arrow pointing to the red Cancelled badge beside its Start Time.](https://docs.astalty.com.au/assets/supports-report-3.png) ![A cancelled support open in its drawer, with the This support has been cancelled banner highlighted above Cancellation Details showing the Reason, Details, Cancelled By, Cancelled At, Processed By and Charges & Payment.](https://docs.astalty.com.au/assets/supports-report-4.png)