# Support Cancellations Report

Source: https://docs.astalty.com.au/guide/reports/support-cancellations-report

> Review cancelled supports and filter to understand cancellation patterns.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

## Overview

The [Support Cancellations Report](https://app.astalty.com.au/reports/scheduling/support-cancellations) lists cancelled supports and their reasons, so you can review cancellation patterns.

Each row is one cancelled support. A cancelled group support appears once for each Participant in it, because each Participant's support is cancelled separately.

By default, only Admins can open this report. A Manager can open it once **Can access Scheduling** is turned on for them. See [Roles & Permissions](https://docs.astalty.com.au/guide/users/roles-permissions#scheduling).

> **Checking one worker or Participant? Use their own list instead**
>
> To see just one Support Worker's or Participant's cancelled shifts, open their **Shifts** or
> **Supports** list and filter by **Cancellation Status**, rather than running this report. See
> [How Cancellations Appear on Shift and Support Lists](https://docs.astalty.com.au/guide/scheduling/support-cancellations#how-cancellations-appear-on-shift-and-support-lists).

## Accessing the Support Cancellations Report

1. From the left-hand side menu, click **Reports**.
2. Scroll down to the **Scheduling** group, or select the **Scheduling** tab.
3. Select **Support Cancellations**.

![The Reports page scrolled down to the Scheduling reports, with Reports highlighted in the left-hand menu (1) and the Support Cancellations report highlighted (2).](https://docs.astalty.com.au/assets/support-cancellations-report-1.png)

Depending on the date range and filters applied, a summary showing **Total Supports** and **Total Hours** will appear above the table. **Total Supports** counts each cancelled session once. **Total Hours** counts the scheduled duration once for each cancelled Participant, so a group session with three cancelled Participants contributes three times its duration.

The report displays key details for each cancelled support:

- **Support Date** - the scheduled start and end date and time of the support.
- **Support Duration** - Duration format: h = hours, m = minutes.
- **Participant**
- **Support Worker** - The Support Worker who was on the cancelled support, including workers pulled from group supports. Cancelled supports with no worker assigned show a dash.
- **Cancel Reason** - As selected from the preset cancellation reasons available during the cancellation process.
- **Cancelled By** - Whether the **Participant** or the **Provider** cancelled.
- **Processed By** - The user who recorded the cancellation in Astalty.
- **Charges & Payment** - Two badges: **Charged** or **Not Charged**, and **Paid** or **Unpaid**.

Rows are sorted by **Support Date**, earliest first. You can also sort by **Support Duration**, **Participant**, **Cancel Reason**, **Cancelled By** or **Processed By**. Select a row to open the support.

![The Support Cancellations Report for 2 - 8 Nov 2026 with the Total Supports (9) and Total Hours (31) cards highlighted above a table of cancelled supports showing Support Date, Support Duration, Participant, Support Worker, Cancel Reason, Cancelled By, Processed By, and Charges & Payment badges such as Not Charged and Paid.](https://docs.astalty.com.au/assets/support-cancellations-report-2.png)

You can filter cancellations by:

- **Date** - matched against the support's scheduled start, not the date it was cancelled. Defaults to the current week (Monday to Sunday) and includes the whole of the end date.
- **Cancelled By** - **Participant** or **Provider**
- **Charge Behaviour** - **Charged** or **Not Charged**
- **Pay Behaviour** - **Paid** or **Not Paid**
- **Participant** - View cancellations for one or more Participants
- **Support Worker** - Narrow the report to cancellations for one or more Support Workers, including workers on a cancelled group support
- **Cancellation Reason** - Filter by one or more of your organisation's cancellation reasons.
- **Search** - matches the Participant's name or the cancellation reason.

![The Support Cancellations Report with the Filter button highlighted and its menu open, listing Date, Cancelled By, Charge Behaviour, Pay Behaviour, Participant, Support Worker and Cancellation Reason.](https://docs.astalty.com.au/assets/support-cancellation-report-3.png)