# Shift Board Engagement Report

Source: https://docs.astalty.com.au/guide/reports/shift-board-engagement-report

> Review how each worker responds to the shifts offered through the Shift Board.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

Open [**Reports > Scheduling > Shift Board Engagement**](https://app.astalty.com.au/reports/scheduling/shift-board-engagement) to compare how workers respond to the shifts they are offered through the [Shift Board](https://docs.astalty.com.au/guide/scheduling/shift-board-workflow).

Admins can open this report. A Manager can open it when **Can access Scheduling** is turned on for them. See [Roles & Permissions](https://docs.astalty.com.au/guide/users/roles-permissions#scheduling).

## Reading the Summary

The report starts with Shift Board broadcasts advertised in the last 90 days. The cards at the top
show:

- **Opportunities** - the number of offers across all workers in the results.
- **Volunteered** - how many offers workers volunteered for, and the percentage of opportunities.
- **Opened** - how many offers workers opened in the app, and the percentage of opportunities.
- **Picked Up** - how many offers workers were approved for, and the percentage of opportunities.

An opportunity is one broadcast that named a worker. A recurring broadcast counts once for that
worker, regardless of how many shifts it covers.

## Engagement by Worker

The table has one row per worker. It opens with the workers who received the most opportunities at
the top. Select a column heading to sort by another measure.

| Column            | What it means                                                                                                   |
| ----------------- | --------------------------------------------------------------------------------------------------------------- |
| **Worker**        | The Support Worker who was offered the broadcasts.                                                              |
| **Opportunities** | Broadcasts that named the worker during the selected period.                                                    |
| **Opened**        | Offers the worker opened in the app.                                                                            |
| **Volunteered**   | Offers the worker volunteered for, including offers where somebody else was selected.                           |
| **Declined**      | Offers the worker actively declined.                                                                            |
| **Rejected**      | Offers the worker volunteered for where somebody else was approved. These are also included in **Volunteered**. |
| **Picked Up**     | Offers the worker was approved to work.                                                                         |
| **No Response**   | Offers the worker never opened, volunteered for or declined.                                                    |

When a worker has not responded in any way to any of at least three opportunities, a warning
appears beside their **Opened** result. Check whether push notifications are reaching their device
before treating a low open rate as disengagement.

## Filtering the Report

- **Advertised** - choose the broadcast date range. It starts on the last 90 days, including today.
- **Worker** - choose one or more workers.
- **Archived** - includes archived broadcasts by default. Choose **Exclude archived** to leave them out.
- **Search** - find a worker by name.

Archived broadcasts stay included because unassigning a worker from a shift archives the whole
broadcast. Excluding them can remove genuine past opportunities from the worker's totals.

For how offers are created, answered and approved, see the [Shift Board Workflow](https://docs.astalty.com.au/guide/scheduling/shift-board-workflow). For the worker's view, see [Shift Board - Support Worker App](https://docs.astalty.com.au/guide/scheduling/support-worker-app/schedule-and-availability/shift-board-support-worker-app).