# Participant Reminder Status Report

Source: https://docs.astalty.com.au/guide/reports/participant-reminder-status-report

> See which Participants are set up to receive SMS reminders, who their nominated contacts are, and whether mobiles can receive messages.

Astalty Premium - This feature is part of the Astalty Premium plan. See What Premium includes.

The **Participant Reminder Status Report** gives you an at-a-glance view of which Participants are set up to receive [SMS Reminders](https://docs.astalty.com.au/guide/settings/sms-reminders), whether they have a valid mobile number on file, and whether any [nominated contacts](https://docs.astalty.com.au/guide/settings/sms-reminders#nominating-contacts-to-receive-reminders) will also receive those reminders. Use it to find Participants who have opted out, whose mobile is missing or invalid, or whose nominated contacts cannot be reached, before relying on reminders to reduce no-shows.

> **Requires SMS Reminders**
>
> This report is part of the SMS Reminders feature, which runs over [Two-Way SMS](https://docs.astalty.com.au/guide/settings/two-way-sms). If your organisation hasn't set up any support or calendar reminders yet, the report shows a **Go to Reminder Settings** button instead of the list.

> **Who can see this report**
>
> Only Admins can open this report, and it can't be switched on for an individual user.

## Opening the report

Open [**Reports > Participants > Participant Reminder Status**](https://app.astalty.com.au/reports/participants/reminder-status).

The report lists every active Participant, sorted by name, with one row per Participant. Archived Participants are not included.

## Report columns

### Participant

The Participant's name. Use the three-dot menu at the end of the row and choose **View participant** to open their profile in a new tab, for example to check or update their reminder settings and mobile number.

### Support Reminders

Shows the Participant's own Support Reminders opt-in as **Enabled** or **Disabled**, plus chips for nominated contacts when they exist:

- **Enabled** / **Disabled**: the **Participant's** own opt-in. Reminders to the Participant are opt-in and default to Disabled.
- **+1 contact** / **+N contacts**: green, only when at least one nominated contact **can** receive support reminders.
- **N unreachable**: amber, when nominated contacts exist that cannot receive (no mobile, invalid mobile, or opted out).

So a row reading **Disabled** with **+2 contacts** means the Participant is not opted in, but two contacts do receive the support reminders.

> **Only shows when reminders exist**
>
> The **Support Reminders** column only appears once your organisation has set up at least one support reminder. Likewise, the **Calendar Reminders** column only appears once a calendar reminder exists.

### Calendar Reminders

The same chip pattern as Support Reminders, for [Calendar Appointment Reminders](https://docs.astalty.com.au/guide/settings/sms-reminders#calendar-appointment-reminders). As above, this column only appears when your organisation has at least one calendar reminder configured.

### Mobile

The status of the **Participant's** mobile number:

- **Valid**: a valid Australian mobile number is on file.
- **Invalid**: a number is recorded, but it isn't a valid Australian mobile (for example a landline or a mistyped number).
- **Missing**: no mobile number is recorded for the Participant.
- **Opted out**: red. The Participant has opted out of SMS (for example by replying **STOP**). This takes precedence over Valid, Invalid and Missing.

A reminder can only be delivered to the Participant when Mobile is **Valid** and they are opted in for that channel. The contact chips show each nominated contact's separate status.

## Filters

Click **Filter** to narrow the results.

### Search

Search by Participant name, preferred name, NDIS number, email, mobile or phone number.

### Support Reminders

Filter to Participants who have Support Reminders **Enabled** or **Disabled**. This filter only appears when support reminders exist.

> **Contacts-only Participants still appear under Disabled**
>
> Filtering **Support Reminders = Disabled** still lists Participants who only send reminders to nominated contacts, because the filter reflects the **Participant's own opt-in**, not whether anyone receives a message.

### Calendar Reminders

Filter to Participants who have Calendar Reminders **Enabled** or **Disabled**. This filter only appears when calendar reminders exist. The same contacts-only quirk applies.

### Mobile

Filter to Participants whose mobile status is **Missing** or **Opted out**. Use **Missing** as a quick way to find everyone who needs a number added before they can receive reminders themselves. **Missing** only matches Participants with no mobile recorded. It does not include numbers that are recorded but **Invalid**.