# On-Call Report

Source: https://docs.astalty.com.au/guide/reports/on-call-report

> See each worker's rostered on-call, standby units and logged calls, meetings and training for a date range, and what is still waiting for approval or a timesheet batch.

Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling.

Use the On-Call report to check, per worker, how much on-call was rostered, how much standby has been claimed, and which calls, meetings and training still need approval or a timesheet batch. It is available on accounts using the [On-Call Roster](https://docs.astalty.com.au/guide/scheduling/on-call-roster) beta.

Open [**Reports > Scheduling > On-Call**](https://app.astalty.com.au/reports/scheduling/on-call).

## Reading the Report

Choose the **Date** range and, if needed, a **Worker**. The report opens on the current week.

An occurrence, standby claim or activation is included on the provider date it starts. For an activation reviewed for pay, Astalty uses its reviewed start time. An overnight item that ends after the selected range therefore remains in the range where it began.

The summary tiles show:

- **Workers** - workers with on-call in the period.
- **Occurrences** - on-call occurrences rostered, and how many are not yet in a timesheet batch.
- **Standby Units** - standby allowance units claimed by timesheet batches.
- **Calls and Remote Work** - activations and remote work records logged, and how many are pending approval.
- **Awaiting Batch** - approved records that a timesheet batch has held back or left out.

![The On-Call report for 28 Sep to 25 Oct 2026 with the summary tiles highlighted: 5 workers, 9 occurrences with 6 not yet in a batch, 3 standby units, 11 calls and remote work with 5 pending approval, and 0 awaiting batch, above the On-Call by Worker table.](https://docs.astalty.com.au/assets/on-call-report.png)

The **On-Call by Worker** table breaks this down per worker:

| Column                                | Shows                                                                                                                                             |
| ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Occurrences**                       | On-call occurrences rostered, not counting skipped occurrences, and how many no timesheet batch has fully claimed yet.                            |
| **Standby Units**                     | Units claimed, split by the award's tier, such as weekday and weekend or public holiday.                                                          |
| **Calls**, **Meetings**, **Training** | Minutes logged and approved, and records still pending approval.                                                                                  |
| **Awaiting Batch**                    | Approved calls and remote work a timesheet batch has held back behind an unbatched shift, or left out of a batch that already covers their dates. |

**Calls**, **Meetings** and **Training** include activations recorded during an on-call occurrence and remote work recorded when the worker was not on call.

An activation that is still in progress is included in its type's count and in **pending**, but contributes no logged minutes until it ends. Give it an end time before approving it.

The report shows units and minutes, not pay amounts. Open the worker's [timesheet batch](https://docs.astalty.com.au/guide/scheduling/timesheet-batches) for what payroll receives.

## Resolving What Is Outstanding

- **Pending approval:** open the [On-Call Roster](https://docs.astalty.com.au/guide/scheduling/on-call-roster#recording-and-approving-activations-on-the-web) and approve the activations or remote work.
- **Not yet in a batch:** create a weekly or fortnightly timesheet batch for those dates. Astalty claims standby only through a 7 or 14 day batch.
- **Awaiting Batch:** check the batch warnings. An approved call can be held until an overlapping shift is batched, or left out of a batch that already covered its date. See [Timesheet Batch Warnings](https://docs.astalty.com.au/guide/scheduling/on-call-roster#timesheet-batch-warnings).

## Exporting the Report

Select **Export CSV**, then **Create export**, to export the report with its current date range, worker filter and search. If your organisation requires an export reason, enter it first. Download the file from Exports once it is ready. Only Admins can use Exports, so a Manager can open the report but does not see the button.

The file has one row per worker and a **Total** row. It shows occurrences rostered and not yet in a batch, standby units in total and for each tier, and for calls, meetings and training the count, minutes logged, minutes approved and how many are pending approval, plus approved records waiting for a batch.