# Completed Supports Without Notes Report Source: https://docs.astalty.com.au/guide/reports/completed-supports-without-notes-report > Find completed supports that are missing a case note. Scheduling add-on - This feature requires the Scheduling add-on, which is available on Astalty Premium. See How to enable Scheduling. Open [**Reports > Scheduling > Supports without Notes**](https://app.astalty.com.au/reports/scheduling/supports-without-notes). The report is available to **Admins**, and to **Managers** who have **Can access Scheduling** turned on. ## Overview The [Completed Supports Without Notes Report](https://app.astalty.com.au/reports/scheduling/supports-without-notes) lists completed shifts whose support has no note, with filtering by date, Support Worker, Participant and cancellation status. Use it to spot trends, identify gaps, and follow up on overdue case notes. ![The Reports page searched for without notes, with Reports marked 1 in the side menu and the Supports without Notes report marked 2 under the Scheduling heading, described as Completed Supports that do not have any associated Notes.](https://docs.astalty.com.au/assets/supports-without-notes-1.png) A shift is listed when both of these are true: - It has been **clocked out**. Shifts that haven't been clocked out yet never appear, however long ago they were scheduled. - Its support has **no note**. A group shift is listed when the group support has no note and at least one attending Participant's support also has no note. A group note clears the shift for everyone; without a group note, each attending Participant needs their own note. Each row is one Support Worker's shift, so a support with two workers appears twice. The report shows: - **Support Worker** - the worker on the shift, or **Unassigned**. - **Participant** - the Participant the support was for. For a Group Support, only the attending Participants who are still missing their own note are listed, separated by commas. Participants cancelled out of the group are left out. - **Start Time** - **End Time** - **Clock In At** - **Clock Out At** - **Days Since Clock Out** - the number of whole days since the shift was clocked out, to help you track overdue case notes. Click a column heading other than **Participant** to sort by it. Click a row to open the support. ![The Completed Supports Without Notes Report for 26 Oct - 1 Nov 2026 with the Participant column highlighted, showing a single Participant on most rows and four comma-separated Participants on the Group Support rows.](https://docs.astalty.com.au/assets/supports-without-notes-participant-column-guide.png) The **Participant** column makes it easy to see who each outstanding note relates to without opening every shift, so you can prioritise follow-up by Participant as well as by Support Worker. ## Search Search the results by Support Worker name or Participant name. ![The Completed Supports Without Notes Report with Jones typed in the Search field, listing the four matching supports for Arlo Jones and Sally Jones with Support Worker, Participant, Start Time, End Time, Clock In At, Clock Out At and Days Since Clock Out columns.](https://docs.astalty.com.au/assets/supports-without-notes-search.png) > **Looking for a specific Participant?** > > Use the **Participant** filter or the search box to narrow the report to one Participant. To narrow it by [Participant Tag](https://docs.astalty.com.au/guide/participants/profile/participant-tags), use the [Supports Without Notes Export](https://docs.astalty.com.au/guide/exports/supports-without-notes-export) instead. ## Filters Filter the results by date, Support Worker, Participant and cancellation status to focus on a specific period and identify cases that need follow-up. ### Date The **Date** filter matches the shift's scheduled start date. It is always applied, and both the start and end dates are included in full. Quick presets cover the last and this week, fortnight, month, quarter, year and financial year, or you can pick your own dates. The **Date** filter opens on the previous month through today. Choose a different range to review another period. ![The Completed Supports Without Notes Report with an arrow pointing to the open Date filter, highlighted, set to 26 Oct - 1 Nov 2026, with Last and This above Week, Fortnight, Month, Quarter, Year and Financial Year presets, and calendars for October and November 2026.](https://docs.astalty.com.au/assets/supports-without-notes-report-date-filter.png) ### Cancellation Status Filter the supports with missing notes by whether the support was **Cancelled** or **Not Cancelled**. The report opens filtered to **Not Cancelled**. Remove the filter to see both. ![The Completed Supports Without Notes Report with the Filter button highlighted and an arrow pointing to the Cancellation Status filter, set to Not Cancelled.](https://docs.astalty.com.au/assets/supports-without-notes-cancelation-status-filter.png) ### Support Worker Filter the supports with missing notes by the Support Worker on the shift. You can choose one worker at a time, and deactivated workers can be selected. This is a helpful filter to help you manage staff compliance. The filter appears for users who can view all users. ![The Completed Supports Without Notes Report with the Filter button highlighted and an arrow pointing to the Support Worker filter, set to Sally Jones, with the table listing only her two supports.](https://docs.astalty.com.au/assets/supports-without-notes-sw-filter.png) ### Participant Filter the supports by one or more Participants. A group support matches when a selected Participant attended the group and is still missing their own note. ## Other Helpful Information To review the notes that have been written, see the [Support Notes Report](https://docs.astalty.com.au/guide/reports/support-notes-report).